topic Re: JtapiTestTool not displaying a terminal to answer call in Call Control

JtapiTestTool not displaying a terminal to answer call

mstromske — Thu, 19 Jun 2014 15:45:24 GMT

Hello,

Seeing strange behavior when using the JtapiTestTool. I am trying to perform a basic call. However, there is no terminal present to answer the call. This happens when I run the tool on both Mac and linux. Also, I get popups that mention "this function must use treeLock" and I see a ton of stack traces in the console. Attached is a pic of the tool with a CTI port in ALERTing with no terminal to answer it.

Using Java version 1.7

JtapiTestTool 9.0.1

Thanks,

Matt

Re: JtapiTestTool not displaying a terminal to answer call

mpotluri — Thu, 19 Jun 2014 17:50:32 GMT

Can you try with the attached jar and let me know if the issue is resolved? (backup the current CiscoJtapi*.jar file, unzip the attached file, copy CiscoJtapiTest.jar to the same location and run this jar).

Re: JtapiTestTool not displaying a terminal to answer call

mstromske — Thu, 19 Jun 2014 18:44:37 GMT

Hi Mohan,

Thanks for the quick response. The new jar works much better. I can now see a terminal and answer the call. However, the call doesn't stay up long. About 12 seconds later, the call drops. Not sure what is going on here. Attached are 2 pics: one of the stack traces from the console, and the other showing the events that occurred during the call.

Thanks,

Matt

Re: JtapiTestTool not displaying a terminal to answer call

mpotluri — Thu, 19 Jun 2014 18:56:51 GMT

Matt,

CTIPorts are used for the call which need a 'Media Terminal Observer'. Right click on the CTIPorts, select 'Add Observer' => Media Terminal Observer on both the devices and retry. Let us know the result.

Re: JtapiTestTool not displaying a terminal to answer call

mstromske — Thu, 19 Jun 2014 19:13:40 GMT

Ah yes, media terminal observers. Ok, I added them and it now works. I have a call up. Thanks again, and I'll mark this as 'answered'.

Thanks,

Matt