selective user recording

kansivpra — Fri, 25 Nov 2016 07:38:05 GMT

1) How to configure selective user recording in cisco IP Phone?

2) we have a recorder working with BIB Automatic recording. If selective recording is configured how to initiate recording from phone by pressing a button or softkeys or speed dials. How TAPI applicaton knows that agent pushes the button or softkeys or speed dial in Phone?

3)How sip message between recorder and cucm been handled in case of selective user recording from phone?

Re: selective user recording

dstaudt — Tue, 02 May 2017 23:11:23 GMT

1) Selective recording can be enabled on the line via the CUCM via the 'Recording option' field (same place as always-on recording)

2) Typically users request selective recording from an app via interacting with a PC application. However, you could possibly use the facilities of phone IP Phone Services XML API to create an on-phone experience for interacting with the recording app:

https://developer.cisco.com/site/ip-phone-services/

For example, configure one of the line buttons on the phone as a 'Service' button, with a URL pointing to your app: https://myRecordingApp/toggleRecording?device=#DEVICENAME# The phone will replace the #DEVICENAME# macro with the actual device name (SEP{mac address}) when it makes the request.

3) SIP messaging towards the recording app should be identical with always-on recording

topic Re: selective user recording in Call Control

selective user recording

Re: selective user recording