topic Re: TCL TIMERS in Call Control

TCL TIMERS

Leonardo Santana — Thu, 10 Apr 2014 19:43:54 GMT

Hello,

I,m using this TCL its-CISCO.2.0.3.0.tcl, and i wanna to decrease the interdigit timeout, and the timeout to transfers the call to the operator.

Can somebody help me?

Re: TCL TIMES

dsobrinho — Thu, 10 Apr 2014 19:47:30 GMT

As I understood your last post, you need reduce the time to awaiting a transfer to operator.

Something like:

proc init { } {

global param

set param(interruptPrompt) true

set param(abortKey) *

set param(terminationKey) #

set param(maxDigits) 1

set param(initialDigitTimeout) 3

set param(interDigitTimeout) 4

I have the same problem. with this TCL.

Does anybody Knows something like that?

Best regards

Daniel

Re: TCL TIMERS

Bhavya Ramaswamy — Thu, 10 Apr 2014 21:17:47 GMT

Here is how i might try

a) To set it as a constant inside the script

proc init { } {

global param1

set param1(interruptPrompt) true

set param1(abortKey) *

set param1(terminationKey) #

set param1(initialDigitTimeout) 3

set param1(interDigitTimeout) 4

...

b) If you want to change it from CLI

In the CLI: param initial-Digit-Timeout x

param inter-Digit-Timeout y

proc init_ConfigVars { } {

global param1

if [infotag get cfg_avpair_exists initial-Digit-Timeout] {

set param1(initialDigitTimeout) [string trim [infotag get cfg_avpair initial-Digit-Timeout]]

} else {

set param1(initialDigitTimeout) 3

}

if [infotag get cfg_avpair_exists inter-Digit-Timeout] {

set param1(interDigitTimeout) [string trim [infotag get cfg_avpair inter-Digit-Timeout]]

} else {

set param1(interDigitTimeout) 4

}

Re: TCL TIMERS

Nguyen Tony — Tue, 20 Jan 2015 07:11:12 GMT

Hi all,

Anybody show me what are difference between initialDigitTimeout and interDigitTimeout?

Re: TCL TIMERS

Raghavendra G V — Tue, 20 Jan 2015 07:29:00 GMT

Hi,

param(initialDigitTimeout) — Initial digit timeout value in seconds. The default is 10.

param(interDigitTimeout) — Interdigit timeout value in seconds. The default is 10. Time Allowed between Dialed digits.

Thanks,

Raghavendra

Re: TCL TIMERS

Nguyen Tony — Tue, 20 Jan 2015 07:47:42 GMT

Thanks for Raghavendra

I want to clarify more with an example. I make incoming call and hear welcome-menu with some options:

- Press 0 for operator

- Press 2 for sale team

-Press the extension number you know (example: 2000)

Call flow:

Welcom-menu play --> end(1)--> press 2 (2)---> press 0 (3)--> press 0 (4)--> Press 0 (5)

Allowed maximum duration from (1) to (2) is InitialDigitTimeout.

Allowed maximum duration (2) to (3) (or from (3) to (4)) is interDigitTimeout

Am I correct?

Thuc

Re: TCL TIMERS

Raghavendra G V — Tue, 20 Jan 2015 08:32:53 GMT

InitialDigitTimeout -- intial digit ie., first digit to be dialed.

interDigitTimeout --- Time Allowed between Dialed digits.

Thanks,

Raghavendra

Re: TCL TIMERS

Nguyen Tony — Tue, 20 Jan 2015 08:35:05 GMT

ok, thank you Raghavendra

Thuc