topic Re: HOWTO Enable Route Point to stream audio directly in Call Control

HOWTO Enable Route Point to stream audio directly

davide.cocchi — Mon, 24 Mar 2014 16:12:25 GMT

Hi everybody,

I found that is possible for a route point to answer call and stream audio directly, but I don't know how to enable it. I try to do the same things i already do for Route Ports, but when I try to answer the call, tapi returns LINEERR_OPERATIONUNAVAIL.

Anyone knows the right procedure? I can't find anything in tapi dev guide.

Thanks, D.

Re: HOWTO Enable Route Point to stream audio directly

Geevarghese Cheria — Mon, 31 Mar 2014 14:27:49 GMT

Hi Davide,

Which Version of CUCM are you using. Is this the scenario what you are looking for -

The user calling to RoutePoint should hear music instead of a default ringback tone while the call remains on RoutePoint and the operator hasn't picked up yet. Unified CM 9.0 will support native queuing.

Thanks and Regards,

Geevarghese

Re: HOWTO Enable Route Point to stream audio directly

davide.cocchi — Mon, 31 Mar 2014 15:43:00 GMT

Hi Geevarghese,

I thought that CM let the application play music and announcements through Route Point, as an enhancement from previous versions.

Native queuing is supported only from version 9 and above? There is no way from the application level to choose which message the user will hear from a Route Point?

Thanks, D.

Re: HOWTO Enable Route Point to stream audio directly

Geevarghese Cheria — Wed, 02 Apr 2014 03:15:33 GMT

Hi Davide,

Yes Native queuing is suppoerted only from version 9.0. For releases prior to Cisco Unified Communications Manager 9.0, it was very common in a Unified CM deployment that a hunt pilot had more calls distributed through the call distribution feature than its hunt members could handle at any given time. Native Queuing feature holds the calls in a queue until they are answered. When a hunt member is available, the call is removed from the queue and offered to the hunt member.

Complete documentation for this feature is provided in the Cisco Unified JTAPI Developers Guide.

Thanks and Regards,

Geevarghese

Re: HOWTO Enable Route Point to stream audio directly

davide.cocchi — Tue, 08 Apr 2014 10:00:26 GMT

Hi all,

probably i do not explain well my problem. I'd like to perform media termination directly on route point, as written in documentation, but when I try to answer a call I receive the OPERATIONUNAVAIL error.

Which is the right way to perform media termination on a Route Point and stream audio directly (with no need to use route ports for queuing pourposes)?