topic Re: Makecall Application assistance needed in Call Control

Makecall Application assistance needed

isaac.greer — Wed, 20 Jun 2018 15:26:42 GMT

Hello,

I have been going over the JTAPI documentation and see how to make calls, however I am trying to specifically "make" a call from an already existing terminal on a users computer by a single click of a button. The user doesn't have access to create a provider and I can't find any documentation on just getting the application itself and making a call through it. Is this even possible? Can someone point me in the right direction, that would be amazing.

Thanks,

Re: Makecall Application assistance needed

upchaurasia — Wed, 04 Jul 2018 08:56:26 GMT

Hi,

You need to follow Cisco JTAPI documentation (https://developer.cisco.com/site/jtapi/documents/developer-guides/).

Here are the mandatory steps-

-You need to create application user in CUCM using CUCM Administration Console.

-Add "Standard CTI Control" group in that user

-Associate Device with newly created user

In coding side you need to follow the JTAPI guide for creating provider and initiating makecall request from the application controlled device.

Regards,

Umesh