topic Re: TCL ivr delay on FXO port in Call Control

TCL ivr delay on FXO port

KY_ — Mon, 17 Jul 2017 09:39:57 GMT

Hi Dear

I 'm using TCL ivr on cisco 2811 VG, but TCL promt is playing announce after 3 ring later.

Here is my call flow:

4 port FXO--TCL ivr----H323 VG- ---CUCM-- hunt group..--ip phone (3 member available on the LG)

Thanks advance..

Re: TCL ivr delay on FXO port

Raghavendra G V — Mon, 17 Jul 2017 10:05:07 GMT

Hi Kemal,

From the logs I don't see any leg setup issued for the call, did you use leg setup command for placing call.

"TCL prompt is playing announce after 3 ring later" You mean after IP phone (called party) ringing for 3 times then only you heard prompt at calling party.

Please check the below link it might be helpful.
https://supportforums.cisco.com/discussion/9953786/answer-delay-problem-fxo-ports

Thanks,
Raghavendra

Re: TCL ivr delay on FXO port

KY_ — Mon, 17 Jul 2017 10:11:34 GMT

No ip phone is not rining anymore.

When I dial office pstn number , can comes from via FXO then i can hear ringbacktone 3 times after that i can hear ivr announce after hearing 3 times ringbacktone . after playing announce call is connect ip phone via hunt pilot number who is available first.

Thanks

Re: TCL ivr delay on FXO port

KY_ — Mon, 17 Jul 2017 10:13:58 GMT

I did try no caller id enable and ring number 1 but did not work

Re: TCL ivr delay on FXO port

Raghavendra G V — Mon, 17 Jul 2017 10:17:55 GMT

Could you please share the TCL script.

Thanks,

Raghavendra

Re: TCL ivr delay on FXO port

KY_ — Mon, 17 Jul 2017 11:57:05 GMT

I found somethink on FXO port.

When call comes from 0/2/2 ivr is not working, ivr is working only 0/2/0 port if call come that port.

All of FXO port config are same.

Re: TCL ivr delay on FXO port

Raghavendra G V — Tue, 18 Jul 2017 04:50:05 GMT

2 sec initialDigitTimeout might be very less did you try to increase.
set param(initialDigitTimeout) 2

You may need to stop media if already playing before playing another media file. Issue media command before leg setup as below instead of after leg setup

media play leg_incoming flash:Transfer.au
leg setup "#7300" callInfo leg_incoming

please share us logs for both working and not working case.

Thanks,
Raghavendra

Re: TCL ivr delay on FXO port

Raghavendra G V — Tue, 18 Jul 2017 09:41:01 GMT

From the logs found that you are using g711alaw codec audio file, make sure the codec configured on the dial-peer and file format of IVR media play are of same format.

Thanks,
Raghavendra

Re: TCL ivr delay on FXO port

KY_ — Tue, 18 Jul 2017 09:47:58 GMT

I found this issue probably related fxo port because when the call come from 0/2/2 port not accept the call after 3 ring later calls comes 0/2/0 port than ivr is working fine.

not working via 0/2/2;

nw_rt_csc_050_2811_07DNZ#sh voice port summary

IN OUT

PORT CH SIG-TYPE ADMIN OPER STATUS STATUS EC

============== == ============ ===== ==== ======== ======== ==

0/2/0 -- fxo-ls up dorm idle on-hook y

0/2/1 -- fxo-ls up dorm idle on-hook y

0/2/2 -- fxo-ls up dorm ring-det on-hook y

0/2/3 -- fxo-ls up dorm idle on-hook y

PWR FAILOVER PORT PSTN FAILOVER PORT

================= ==================

Then it works when the call come 0/2/0 port.

nw_rt_csc_050_2811_07DNZ#sh voice port summary

IN OUT

PORT CH SIG-TYPE ADMIN OPER STATUS STATUS EC

============== == ============ ===== ==== ======== ======== ==

0/2/0 -- fxo-ls up up idle off-hook y

0/2/1 -- fxo-ls up dorm idle on-hook y

0/2/2 -- fxo-ls up dorm idle on-hook y

0/2/3 -- fxo-ls up dorm idle on-hook y

PWR FAILOVER PORT PSTN FAILOVER PORT

================= ==================

Re: TCL ivr delay on FXO port

Raghavendra G V — Tue, 18 Jul 2017 10:00:11 GMT

Thanks for update. If it is working in one port, not working in other port then it is not a TCL script issue. You can check with cisco TAC for port issue.

Thanks,

Raghavendra