topic Does UCCX support 3rd Party TAPI in Call Control https://community.cisco.com/t5/call-control/does-uccx-support-3rd-party-tapi/m-p/3589497#M2292 <HTML><HEAD></HEAD><BODY><P>We have a telephony server application that uses 3rd party call control through TAPI. Does Cisco support 3rd Party TAPI on their <SPAN style="text-decoration: underline;">UCCX</SPAN> line of PBX's?</P></BODY></HTML> Fri, 10 Feb 2017 19:58:14 GMT ronaldjohnston 2017-02-10T19:58:14Z Does UCCX support 3rd Party TAPI https://community.cisco.com/t5/call-control/does-uccx-support-3rd-party-tapi/m-p/3589497#M2292 <HTML><HEAD></HEAD><BODY><P>We have a telephony server application that uses 3rd party call control through TAPI. Does Cisco support 3rd Party TAPI on their <SPAN style="text-decoration: underline;">UCCX</SPAN> line of PBX's?</P></BODY></HTML> Fri, 10 Feb 2017 19:58:14 GMT https://community.cisco.com/t5/call-control/does-uccx-support-3rd-party-tapi/m-p/3589497#M2292 ronaldjohnston 2017-02-10T19:58:14Z Re: Does UCCX support 3rd Party TAPI https://community.cisco.com/t5/call-control/does-uccx-support-3rd-party-tapi/m-p/3589498#M2293 <HTML><HEAD></HEAD><BODY><P>UCCX uses CUCM CTI to affect its call-control functionality - it happens to use the JTAPI library on the UCCX 'client' side.</P><P></P><P>TAPI-based applications can connect to the same CUCM and control/monitor the same devices as UCCX simultaneously, with some caveats: mainly that UCCX is not designed or tested to deal with external applications controlling devices that UCCX controls - the UCCX team does not support such scenarios; 3rd party apps should not attempt to actively control devices under the control of UCCX, but may passively monitor such devices, or issue call control requests for non-UCCX-controlled devices on the system.</P></BODY></HTML> Tue, 02 May 2017 22:17:40 GMT https://community.cisco.com/t5/call-control/does-uccx-support-3rd-party-tapi/m-p/3589498#M2293 dstaudt 2017-05-02T22:17:40Z