When a call drops, how to detect who disconnected the call when only called party terminal is being observed.

jayas — Mon, 07 Apr 2014 06:11:28 GMT

Hi,

This may be a basic question, but we are figuring out ways to determine whether a call is dropped by calling party or called party, in a contact center environment.

When two parties are on a call, and called party's terminal being observed, when the call ends, we get TermConnDropped event and bunch of other call events . However, these events does not indicate who dropped the call (is it remote disconnected), the cause code in TermConnDropped event is same irrespective of who disconnects the call.

Is there a way to detect whether the call was dropped since the remote user disconnected the call?

Regards,

Jayaram.

Re: When a call drops, how to detect who disconnected the call when only called party terminal is being observed.

Geevarghese Cheria — Wed, 09 Apr 2014 03:18:36 GMT

Hi Jayaram,

I would request you to refer the following url Detecting who disconnected? for related information.

Thanks and Regards,

Geevarghese

topic When a call drops, how to detect who disconnected the call when only called party terminal is being observed. in Call Control

When a call drops, how to detect who disconnected the call when only called party terminal is being observed.

Re: When a call drops, how to detect who disconnected the call when only called party terminal is being observed.