topic Re: Multiple calls to routeEvent for a single call in Call Control https://community.cisco.com/t5/call-control/multiple-calls-to-routeevent-for-a-single-call/m-p/3594885#M2361 <HTML><HEAD></HEAD><BODY><P>I would check if this is caused by a call scenario (like a redirect, call forward loop back to Route Point). Are the multiple routeEvents for the same ci? You can check JTAPI logs to see if there are 2 NewCallEvents for the same call. </P></BODY></HTML> Fri, 02 Jun 2017 17:42:07 GMT mpotluri 2017-06-02T17:42:07Z Multiple calls to routeEvent for a single call https://community.cisco.com/t5/call-control/multiple-calls-to-routeevent-for-a-single-call/m-p/3594884#M2360 <HTML><HEAD></HEAD><BODY><P>We have a situation, where a single call to a CTI Route Point causes multiple routeEvent() method calls to our JTAPI route callback. This happens randomly and usually there is only one routeEvent() method call.</P></BODY></HTML> Fri, 02 Jun 2017 09:56:24 GMT https://community.cisco.com/t5/call-control/multiple-calls-to-routeevent-for-a-single-call/m-p/3594884#M2360 markus.latvala 2017-06-02T09:56:24Z Re: Multiple calls to routeEvent for a single call https://community.cisco.com/t5/call-control/multiple-calls-to-routeevent-for-a-single-call/m-p/3594885#M2361 <HTML><HEAD></HEAD><BODY><P>I would check if this is caused by a call scenario (like a redirect, call forward loop back to Route Point). Are the multiple routeEvents for the same ci? You can check JTAPI logs to see if there are 2 NewCallEvents for the same call. </P></BODY></HTML> Fri, 02 Jun 2017 17:42:07 GMT https://community.cisco.com/t5/call-control/multiple-calls-to-routeevent-for-a-single-call/m-p/3594885#M2361 mpotluri 2017-06-02T17:42:07Z Re: Multiple calls to routeEvent for a single call https://community.cisco.com/t5/call-control/multiple-calls-to-routeevent-for-a-single-call/m-p/3594886#M2362 <HTML><HEAD></HEAD><BODY><P>Thank you for you answer.</P><P></P><P>My problem was related to connection problems. Whenever JTAPI provider connection would fail, there were leftover routecallback that were not cleaned up properly, causing multiple routing calls.</P><P></P><P>- Markus Latvala</P></BODY></HTML> Thu, 08 Jun 2017 10:45:48 GMT https://community.cisco.com/t5/call-control/multiple-calls-to-routeevent-for-a-single-call/m-p/3594886#M2362 markus.latvala 2017-06-08T10:45:48Z Re: Multiple calls to routeEvent for a single call https://community.cisco.com/t5/call-control/multiple-calls-to-routeevent-for-a-single-call/m-p/3594887#M2363 <HTML><HEAD></HEAD><BODY><P>You may need to raise a case with Cisco Dev Support with relevant JTAPI logs to resolve this.</P></BODY></HTML> Thu, 08 Jun 2017 16:34:22 GMT https://community.cisco.com/t5/call-control/multiple-calls-to-routeevent-for-a-single-call/m-p/3594887#M2363 mpotluri 2017-06-08T16:34:22Z