Call ControlのトピックRe: TCL script not able to play .wav file in ISR 4K

TCL script not able to play .wav file in ISR 4K

vivebatr — Thu, 09 Aug 2018 18:37:40 GMT

Hi all,

We have recently migrated few ISR G1s to ISR 4K and found that TCL script which was working previously with ISR G1 is now not working in ISR 4K. The script is being used for simple IVR (customized though).

Issue description: When IP Phone user makes a call to H.323 VGW (thr' CUCM) and the script is being invoked through inbound dial-peer, the caller gets dead air or TCL is not able to play .wav file.

Any further help would be really appreciated.

Attaching TCL script and few logs.

-Vivek

Re: TCL script not able to play .wav file in ISR 4K

Raghavendra G V — Tue, 07 Aug 2018 10:57:52 GMT

Hi Vivek,

which IOS version you are using ? can you share output of "show version" and logs with debug command.

"debug voip app"

Thanks,

Raghavendra

Re: TCL script not able to play .wav file in ISR 4K

vivebatr — Thu, 09 Aug 2018 18:38:19 GMT

Thanks Raghavendra.

Please find attached 'debug voip app' logs.

IOS-XE: 3.16.6S

- Vivek

Re: TCL script not able to play .wav file in ISR 4K

Raghavendra G V — Tue, 07 Aug 2018 16:55:43 GMT

can you try with latest 16.x version. I think there is bug for ISR G3 with tcl script.

below media files are not playing is that correct ? are you able to collect digits ?

media play leg_incoming flash://01.au flash://01.au flash://01.au

Thanks,

Raghavendra

Re: TCL script not able to play .wav file in ISR 4K

vivebatr — Tue, 07 Aug 2018 17:35:38 GMT

Hi Raghavendra,

Yes, that's the welcome prompt (01.au) and digit collection is working good.

Checked with 16.6.2 and same result. Any specific version you would suggest?

- Vivek

Re: TCL script not able to play .wav file in ISR 4K

yawming — Tue, 07 Aug 2018 17:45:03 GMT

Have you tried other audio files ? To see if the different IOS changed the behavior of playing audio file?

Re: TCL script not able to play .wav file in ISR 4K

Raghavendra G V — Wed, 08 Aug 2018 03:47:57 GMT

Hi Vivek,

As yawming suggested try with different audio file and also add some silence between each file and try as below.

media play leg_incoming $source$header.au %s1 $source$header.au %s1 $source$header.au

Thanks,

Raghavendra

Re: TCL script not able to play .wav file in ISR 4K

vivebatr — Wed, 08 Aug 2018 04:27:14 GMT

Checked with difference wav files from B-ACD (renamed it) and added silence as well, but same result.

- Vivek

Re: TCL script not able to play .wav file in ISR 4K

yawming — Wed, 08 Aug 2018 16:32:14 GMT

So I guess cannot play any audio file with any Tcl script in ISR 4K ?

Re: TCL script not able to play .wav file in ISR 4K

vivebatr — Wed, 08 Aug 2018 17:35:21 GMT

B-ACD (default TCL) is working fine on the same platform and IOS.

- Vivek

Re: TCL script not able to play .wav file in ISR 4K

yawming — Wed, 08 Aug 2018 19:40:30 GMT

Do you have any simple script to play your not working audio file to see if it works with other script ?

001049: *Aug 7 13:13:48.676: //5//MSM :/ms_associateDone: First Buf Play at 00:02:59.155 of 01.au
001050: *Aug 7 13:13:48.676: //5//MSM :/ms_associateDone: 00:02:59.155, Tstart(ply: iSndDly 0)
001051: *Aug 7 13:13:48.679: //5//MSM :/ms_handle_stream_timer: >>ms_start_play()
001052: *Aug 7 13:13:48.679: //5//MSM :/ms_start_play: 00:02:59.158, Tstart(ply: i_dly 4)
001053: *Aug 7 13:13:48.723: //5//MSM :/ms_cbf: (p 00:02:59.202 z)
001054: *Aug 7 13:13:48.723: //5//MSM :/ms_stop_play: mgdTstop at 00:02:59.202 (cause MS_STOP_COMPLETE)
001055: *Aug 7 13:13:48.723: //5//MSM :/ms_stop_play: Play Stopped at 00:02:59.202

Looks like file was played but start and stop immediately

Re: TCL script not able to play .wav file in ISR 4K

yawming — Wed, 08 Aug 2018 18:22:20 GMT

Can you please try

media play 01.au

directly without "flash://"

01.au is a long file why need to play 3 times ?

Re: TCL script not able to play .wav file in ISR 4K

Jean Lofrano — Mon, 03 Jun 2019 13:42:08 GMT

Hi,

Did find out whats happen ?

I'm with the same problem. The script work properly on 2900 router but when I try the same script on ISR 4000 I have a lot of problems.