topic CUCM JTAPI in Call Control

CUCM JTAPI

Matchendran — Thu, 20 Dec 2018 11:38:31 GMT

Hi ,

I am using JTAPI for the first time and i have installed CiscoJtapiClient 8.5 on my local machine

When i am trying to run the makecall functionality from my local machine i am getting the following error.

TraceModule: couldn't create LogFileOutputStream: java.io.FileNotFoundException: .\trace02.log (Access is denied)

Caught exception com.cisco.jtapi.PlatformExceptionImpl: Unable to create provide
r -- user is not authorized, please check CM administration

I am using the comand below to run make call

java makecall <Server name> <user id> <password> 1000 <Dir Phone 1> <Dir Phone 2>

I have activated all the CTIManager Service for all services under Servicability page.

Please post your comments if anybody has faced the same issue or resolved the same?

Re: CUCM JTAPI

NewtoCiscoMH — Mon, 24 Dec 2018 03:45:37 GMT

For first error, try run the cmd as administrator.

For second error, do your account has the right of call control?

Re: CUCM JTAPI

Matchendran — Mon, 24 Dec 2018 09:59:19 GMT

Hi @NewtoCiscoMH

Your solution for first error worked well.
For the Second error,

Caught exception com.cisco.jtapi.PlatformExceptionImpl: Unable to create provide
r -- user is not authorized, please check CM administration

What are all the permissions/roles should i allow for the user?

I have enabled below permissions

1) Standard CTI Allow Control of Phones Supporting Connected Transfer
2) Standard CTI Allow Control of Phones support Rollover
3) Standard CTI Enabled

What other roles are needed to get that done ?

Thanks in advance 🙂

Re: CUCM JTAPI

Mamdouh Elgamal — Wed, 13 Feb 2019 13:46:44 GMT

try adding this group to the user account

Standard CTI Allow Control of All Devices

Re: CUCM JTAPI

dstaudt — Wed, 13 Feb 2019 15:20:44 GMT

Also ensure the target device names are in the controlled device list for the CUCM user account passed to makeCall. There is also a 'CTI enabled' checkbox in the user config as well as the device config in CUCM admin - these default to enabled, but might double check them.

Configuring and scanning the JTAPI logs on the local machine might reveal something. If you can't make any progress, though Cisco Developer Support can take a look at logs from the CTI-Manager/CUCM side to pinpoint the issue - might consider opening a ticket.