topic Re: TCL IVR migration 2900 to ISR in Call Control

TCL IVR migration 2900 to ISR

Jean Lofrano — Mon, 03 Jun 2019 13:25:19 GMT

Hi guys,

I have been trying to migrate a TCL IVR script from 2900 to ISR router for days, but the router show a lot of erros.

On debug process the most part of the functions are not compatible with the new platform.

The script is very simple with options and make calls.

What do you suggest ?

Re: TCL IVR migration 2900 to ISR

yawming — Mon, 03 Jun 2019 18:04:40 GMT

Can you please share debug log ?

Re: TCL IVR migration 2900 to ISR

Jean Lofrano — Mon, 03 Jun 2019 18:36:37 GMT

Hi,

debug file has been attached.

thanks.

Re: TCL IVR migration 2900 to ISR

Jean Lofrano — Mon, 03 Jun 2019 18:24:55 GMT

Sorry I sent the wrong file. One second..

Re: TCL IVR migration 2900 to ISR

Jean Lofrano — Mon, 03 Jun 2019 18:35:16 GMT

the correct debug file attached "DebugTCL"

Re: TCL IVR migration 2900 to ISR

yawming — Mon, 03 Jun 2019 19:16:59 GMT

Can you please share information showing "On debug process the most part of the functions are not compatible with the new platform." ? I don't see any alerting from the log attached.

usually these debug can catch most of issues.

Debug voip application tcl
Debug voip application script
Debug voip application state
Debug voip application core
Debug voip ccapi default

Re: TCL IVR migration 2900 to ISR

Jean Lofrano — Mon, 03 Jun 2019 19:18:16 GMT

Hi,

The debug file has been attached,.
Thanks for answer.

Re: TCL IVR migration 2900 to ISR

Jean Lofrano — Mon, 03 Jun 2019 19:57:19 GMT

Hi,

I attached a new debug file with all debug commands like your suggestion.

If I put this same script on router 2900 work properly.

thanks.

Re: TCL IVR migration 2900 to ISR

Jean Lofrano — Mon, 03 Jun 2019 20:18:30 GMT

I attached another debug file from internal call. I think that this one the application started..

Re: TCL IVR migration 2900 to ISR

Jean Lofrano — Mon, 03 Jun 2019 20:27:47 GMT

In that internal debug the script run but it is not following the flow created... Only the null.wav prompt I m able to listen.

Re: TCL IVR migration 2900 to ISR

yawming — Mon, 03 Jun 2019 21:19:41 GMT

You still haven't explained what does it mean "On debug process the most part of the functions are not compatible with the new platform." ?

Is it only having the issue playing audio file ?

What protocol is used ? What codec is used ? Codec format of those wav files ? Have you check the codec negotiation is OK ?

If call flow is ok I will dig in more on codec.

Re: TCL IVR migration 2900 to ISR

yawming — Mon, 03 Jun 2019 21:35:36 GMT

Another thing I will also try is that load all media files when application started like in

set WelcomePrompt [string trim [infotag get cfg_avpair welwome-prompt]]

Re: TCL IVR migration 2900 to ISR

Raghavendra G V — Tue, 04 Jun 2019 05:58:11 GMT

Hi,

Which IOS version you are using, could you share "show version" and logs with debugs "debug voip app"

Thanks,
Raghavendra

Re: TCL IVR migration 2900 to ISR

Jean Lofrano — Tue, 04 Jun 2019 11:25:26 GMT

Hi,
Sorry for delay.
"On debug process the most part of the functions are not compatible with the new platform" is a problem description, but I don t have sure about.

What protocol is used ? What codec is used ? Codec format of those wav files ? Have you check the codec negotiation is OK ?
SIP. Voice-class codec applied on dial-peer voice voip. Normally g711ulaw. I will check that.

If call flow is ok I will dig in more on codec.
make sense. Maybe is a problem on audio file.

Re: TCL IVR migration 2900 to ISR

Raghavendra G V — Tue, 04 Jun 2019 11:57:13 GMT

try to configure the codec under dialpeer as below instead of voice-class codec.
codec g711ulaw

Thanks,
Raghavendra

Re: TCL IVR migration 2900 to ISR

Jean Lofrano — Tue, 04 Jun 2019 12:19:24 GMT

Goo. The environment looks better now. I can see all script running normally but I'm not able to listen the prompts.
So, I have the return cd_010 on "StatusCollectDigits".

Re: TCL IVR migration 2900 to ISR

Raghavendra G V — Tue, 04 Jun 2019 12:32:00 GMT

dial peer need to be configured with dtmf-relay. Please check audio file codec matches with codec configured on dial-peer.
dial-peer voice 1 voip
dtmf-relay rtp-nte
codec g711ulaw

Thanks,
Raghavendra

Re: TCL IVR migration 2900 to ISR

Jean Lofrano — Tue, 04 Jun 2019 13:06:41 GMT

Sure. It already done configured.

I have this error now:
Jun 4 10:01:58.521 BRZ: //976481//TCL :/tcl_PutsObjCmd: Teletex: played question 1
Jun 4 10:01:58.521 BRZ:
GW-PACO75386-DC#
Jun 4 10:02:20.110 BRZ: //976481//TCL :/tcl_PutsObjCmd: Teletex: collect question 1
Jun 4 10:02:20.110 BRZ:
Jun 4 10:02:20.111 BRZ: //976481//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl modulespace. code=1 code=ERROR
Jun 4 10:02:20.111 BRZ: TCL script failure
Result:
DigitCollect Command already active on leg
Jun 4 10:02:20.111 BRZ: TCL script failure errorInfo:
DigitCollect Command already active on leg
while executing
"leg collectdigits leg_incoming Question1Param
(procedure "ActionCollectQuestion1" line 11)
invoked from within
"ActionCollect
GW-PACO75386-DC#Question1"

Re: TCL IVR migration 2900 to ISR

Jean Lofrano — Tue, 04 Jun 2019 13:09:07 GMT

I think I have this error because my prompt is not playing. So, my status machine not work because I need a ev-media-done.

Re: TCL IVR migration 2900 to ISR

Jean Lofrano — Tue, 11 Jun 2019 12:08:14 GMT