topic Re: TAPI and Citrix in Call Control

TAPI and Citrix

Graham Old — Mon, 23 Dec 2019 11:58:27 GMT

Can someone confirm that TAPI/TSP is still not supported in a Citrix environment

Graham

Re: TAPI and Citrix

dstaudt — Wed, 08 Jan 2020 19:12:24 GMT

I can confirm.

The main caveats are:

TAPI is an OS level service, so any TAPI devices are always visible/controllable by all users (usually a deal breaker)
The Cisco TSP media driver (if the TAPI app handles media, e.g. uses a CTI Port) is not going to work as expected, though this is rarely used
Cisco does not test (and cannot formally support) Citrix/Remote Desktop/Remote TSP scenarios

If you can live with those caveats, it may 'just work' for you though.

Curious about your use-case, as perhaps there is another API/SDK that could accomplish what you need...?

Re: TAPI and Citrix

Graham Old — Fri, 17 Jan 2020 15:30:08 GMT

It is being used as part of a CRM system to pop the customer record. I have tried to talk to the CRM manufacturer about other ways but they don't seem interested.

They can install TAPI on their Citrix gold build and the CRM TAPI program and everything seems to work OK.

When they publish their gold build out to the other servers and a user logs in they get this

And this alert when loading the system try

Graham

Re: TAPI and Citrix

dstaudt — Wed, 22 Jan 2020 08:56:56 GMT

These two items can be encountered normally, and are not Citrix specific.

- The TSP auto install is a small application that can check on the CUCM and automatically update the Cisco TSP if an update occurs. This feature can be disabled to avoid the popup

- The TSP configuration program does require admin credentials to configure. You should be able to do so by finding the config app from the Start menu, right-clicking and choosing 'Run as admin'