topic Re: Getting Device Status through AXL or JTAPI call without setting ob in Call Control

Getting Device Status through AXL or JTAPI call without setting obser

harishmamidala — Thu, 30 Dec 2021 07:48:12 GMT

Hello,

I'm trying to get the Device status information through AXL call or JTAPI call without setting the observation. I have tried getstate() however, the call is returning 0 even when the device is offline or online

Re: Getting Device Status through AXL or JTAPI call without setting ob

KiranKL — Mon, 03 Jan 2022 05:47:51 GMT

Did you get a chance to look for serviceability API (RiSPort) for getting real time device state. Here is the link: https://developer.cisco.com/site/sxml/learn/getting-started/risport/

Even it should work well with jtapi getState() too..

May i know which device type you were trying to get the real time status ? Like any Phone model or trunks etc..

Thanks,

Kiran

Re: Getting Device Status through AXL or JTAPI call without setting ob

dstaudt — Thu, 06 Jan 2022 16:56:04 GMT

If you are looking to get the in-call/idle type status, then TAPI/JTAPI will be the way to go (Risport provides only registration status.)

This sample app shows how to use CiscoTerminal.getDeviceState(): https://github.com/CiscoDevNet/jtapi-samples/blob/master/src/main/java/com/cisco/jtapi/superProvider_deviceStateServer/superProvider_deviceStateServer.java

Note, this functionality requires that JTAPI open/observe the device (even if temporarily) in order to retrieve the current status and receive real-time status updates.