topic Re: What's the scheme url of app transfer to jabber and trigger to cal in Call Control

What's the scheme url of app transfer to jabber and trigger to call

hqm007 — Fri, 12 Aug 2022 09:44:39 GMT

I'm now developing an ios app, when click on a phone number, it needs to transfer to jabber, and trigger to give a call with this number.

I know I need to describe a uri scheme like "xmpp:{phone number}" , but I don't know the exact, does anybody know this?

what is the exact scheme url of transfer to jabber and trigger to give a call .

Re: What's the scheme url of app transfer to jabber and trigger to cal

dstaudt — Fri, 12 Aug 2022 16:57:48 GMT

Try URL protocol handler, e.g.: CISCOTEL://+14055551212

See: On-Premises Deployment for Cisco Jabber/Protocol Handlers

Re: What's the scheme url of app transfer to jabber and trigger to cal

hqm007 — Fri, 19 Aug 2022 11:24:40 GMT

Thank you for your reply, I read the document.

Then I tried CISCOTEL:// , CISCOTEL: and also CLICKTOCALL:// SIP:// with the phone number behind.

but, they all transferred to Jabber's first page(contacts), not the dial page, and did nothing, didn't display any phone number.

Do I miss anything?

Re: What's the scheme url of app transfer to jabber and trigger to cal

dstaudt — Fri, 19 Aug 2022 20:04:18 GMT

Looks like there are some specific Jabber configs that might effect the ability to crosslaunch directly into a call, e.g.:

Seems to work for me on Windows (don't have an iPhone to test on here...)

Re: What's the scheme url of app transfer to jabber and trigger to cal

hqm007 — Fri, 26 Aug 2022 11:51:32 GMT

but jabber app on iPhone does not have these configs like Windows.

Are there anything else?

Re: What's the scheme url of app transfer to jabber and trigger to cal

hqm007 — Mon, 29 Aug 2022 07:54:12 GMT

I found when transfer to Jabber app, it appears to stop on the contact page, and the '+'mark on the right top flashed once ,and do nothing. Seems like do the add contact action?

So I suppose does the protocol handler not go to the phone page but to the contact page wrongly?

Are there any other protocol handler can have a try?

Re: What's the scheme url of app transfer to jabber and trigger to cal

hqm007 — Mon, 29 Aug 2022 07:56:06 GMT

Re: What's the scheme url of app transfer to jabber and trigger to cal

dstaudt — Tue, 30 Aug 2022 18:33:06 GMT

Hmm...perhaps Jabber will not permit directly starting a call to a destination that is not an existing contact..? What happens if you go ahead and add the contact? What happens if you try the protocol handler again, when the contact exists?

At this point, I don't have much more info to share, unfortunately - you might need to contact Cisco TAC for further in-depth troubleshooting...

Re: What's the scheme url of app transfer to jabber and trigger to cal

hqm007 — Mon, 05 Sep 2022 01:51:49 GMT

Hi dstaudt,

I also tried transfer to call to an existing contact, but still failed as the same.

So, then I should contact Cisco TAC? Could you please tell me the contact address?

Re: What's the scheme url of app transfer to jabber and trigger to cal

dstaudt — Wed, 07 Sep 2022 18:21:50 GMT

Cisco TAC support info here: https://www.cisco.com/c/en/us/support/index.html

Re: What's the scheme url of app transfer to jabber and trigger to cal

hqm007 — Thu, 08 Sep 2022 11:49:23 GMT

Thank you for your help!

Although ask for Cisco Tac's help need a contact number, but I can't get it from my company...

Re: What's the scheme url of app transfer to jabber and trigger to cal

hqm007 — Wed, 14 Sep 2022 01:39:06 GMT

Anyway, I solved the issue.

Key point is ,scheme must be lower case.

ciscotel:// , ciscotel : , clicktotel:// sip://+phone number they all work.

Dstaudt, Thank you again!