TAPI - simple question

m-jennings — Fri, 09 Dec 2022 20:29:00 GMT

If I was to develop a TAPI application, would a simple architecture include CUCM, Windows app server with the TSP and then the clients also with the TSP installed?

This is for a Dynamics CRM pop/click2call app.

Thanks

Re: TAPI - simple question

dstaudt — Fri, 09 Dec 2022 21:05:22 GMT

Generally, there are two common architectures:

* Client/Server: TAPI application links to TAPI32/CiscoTSP installed on the local Windows PC, talks directly to CUCM/CTI Manager over IP for commands/events. Limits the client to a Windows native app; simpler architecture; required if you need to do softphone stuff with the Cisco TSP media driver, and the PC's mic/speaker; requires installing/configuring/updating of the Cisco TSP.
* Three-tier: CUCM/CTI-Manager -> Windows app server - Client. The app server handles all TAPI commands/events, using RPC of some kind to proxy commands/events to the clients. More complex architecture, but the clients can be anything (mobile apps, web apps, Mac/Linux, etc.). Simplifies configuration/maintenance/troubleshooting to the single app server.
In general would recommend a three-tier architecture, unless you are unable to implement the middle-tier app server.

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TAPI - simple question

Re: TAPI - simple question