topic Re: provider.getAddresses() returns old directory numbers (after resta in Call Control

provider.getAddresses() returns old directory numbers (after restart)

lciesielski — Tue, 07 Mar 2023 13:09:00 GMT

Hello,

We had some changes on Cisco UCM administration regarding directory numbers assignment to users.

All the new directory numbers are associated with our application user and have "Allow Control of Device from CTI" checked.

Now after these changes when I restart my application and call provider.getAddresses() then I get a list of numbers but some of them have values from before the changes. It also looks that the list changes every couple hours without any changes in Cisco UCM administration.

What could cause issue like this and how can I get the system back in sync?

Best regards

Lukasz

Re: provider.getAddresses() returns old directory numbers (after resta

npetrele — Thu, 09 Mar 2023 16:00:01 GMT

Is this how you're getting the addresses? From https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtapi_dev/11_5_1/CUCM_BK_C04D9E75_00_jtapi-developers-guide_1151/CUCM_BK_C04D9E75_00_jtapi-developers-guide_1151_chapter_00.html

public void getProvider () { try { JtapiPeer peer = JtapiPeerFactory.getJtapiPeer ( null ); System.out.println ("Got peer "+peer); Provider provider = peer.getProvider("cti-server;login = username;passwd = pass"); System.out.println ("Got provider "+provider); MyProviderObserver providerObserver = new MyProviderObserver (); provider.addObserver(providerObserver); while (outOfService ) { Thread.sleep(500); } System.out.println ("Provider is now in service"); Address[] addresses = provider.getAddresses(); System.out.println ("Found "+ addresses.length +" addresses"); for(int i = 0; i< addresses.length; i++) { System.out.println(addresses[i]); } provider.shutdown(); catch (Exception e) { } }

Re: provider.getAddresses() returns old directory numbers (after resta

lciesielski — Thu, 09 Mar 2023 16:13:04 GMT

Yes, just printing addresses[i].getName() there.
But we managed to fix it by recreating the CTI application user and are getting the expected and unchanging list of addresses again.

Re: provider.getAddresses() returns old directory numbers (after resta

npetrele — Thu, 09 Mar 2023 16:16:05 GMT

Wonderful, glad to hear you got it working.