topic Re: intanceof CiscoConsultCall in Call Control

intanceof CiscoConsultCall

derrickgunter — Thu, 21 Jul 2016 15:02:36 GMT

Java seems to always return true for:

call instanceof CiscoConsultCall

even for a simple internal or inbound (non-consult) call.

For such non-consult calls:

((CiscoConsultCall)call).getConsultingTerminalConnection();

returns null.

Questions:

Is this expected behavior?
1. If yes, then it means that "instanceof CiscoConsultCall" cannot be used to determine if a call is a consult.
  1. In which case, how should a consult be determined?
  2. Does a null getConsultingTerminalConnection() definitely mean this is not a consult call?
2. If no, is there a fix?

Thanks!

Derrick

Re: intanceof CiscoConsultCall

mpotluri — Thu, 21 Jul 2016 16:20:27 GMT

We should see CiscoConsultCall only in transfer/conference setup scenario. In other call scenarios instanceof CiscoConsultCall should return false. You should also see CiscoConsultCallActiveEv when the this object is created indicating a consult call setup.

Are you seeing this after a transfer or conference scenario? If consult call in transfer and conference survives, we will continue to see it as CiscoConsultCall. Checking for consultingTerminalConnection and its call should help.

Re: intanceof CiscoConsultCall

derrickgunter — Thu, 21 Jul 2016 16:44:06 GMT

I expect exactly what you describe but that is not what happens. If I make a regular single call between A and B I get true for "instanceof CiscoConsultCall". But getConsultingTerminalConnection() returns null.

Using Cisco Jtapi version 10.5(1.10000)-2 Release.

So this seems like a bug? Could you try to reproduce?