topic Re: Reason values for ProviderClosedEvent in Call Control

Reason values for ProviderClosedEvent

derrickgunter — Mon, 12 Sep 2016 19:54:54 GMT

For this jtapi event:

34: Sep 07 09:11:03.017 EDT %JTAPI-PROTOCOL-7-UNK:(P1-10.49.179.54) received Event: com.cisco.cti.protocol.ProviderClosedEvent {

eventSequence = 0

reason = 4

}

What are all of the possible reason values and their meanings? Or just point me to where they are listed.

Thanks,

Derrick

mpotluri — Mon, 12 Sep 2016 20:38:45 GMT

I am not sure if this is exposed to applications. 4 indicates a generic provider open failure.

derrickgunter — Tue, 13 Sep 2016 12:27:46 GMT

Would you be able to provide the list? If not, who would I check with? Thanks.

mpotluri — Tue, 13 Sep 2016 13:36:19 GMT

Since these are internal codes and not exposed at API, i don't have a list. CTI logs should tell why the request failed.

derrickgunter — Tue, 13 Sep 2016 13:52:27 GMT

Thanks Mohan. Someone must have a list though.