topic Re: JTAPI Whisper Coaching in Call Control https://community.cisco.com/t5/call-control/jtapi-whisper-coaching/m-p/3418818#M5 <HTML><HEAD></HEAD><BODY><P><SPAN style="color: #3d3d3d; font-family: arial; font-size: 12px; background-color: #f6f6f6;">Again!<BR /></SPAN></P><P><SPAN style="color: #3d3d3d; font-family: arial; font-size: 12px; background-color: #f6f6f6;"><BR /></SPAN></P><P><SPAN style="color: #3d3d3d; font-family: arial; font-size: 12px; background-color: #f6f6f6;">Use "updateMonitorType" method and then you will be able to do that. I hope you got the answer what you are looking for! Thanks</SPAN></P></BODY></HTML> Tue, 22 Aug 2017 09:01:36 GMT ayush.shyam 2017-08-22T09:01:36Z JTAPI Whisper Coaching https://community.cisco.com/t5/call-control/jtapi-whisper-coaching/m-p/3418817#M4 <HTML><HEAD></HEAD><BODY><P>Hi Team,</P><P></P><P>I have successfully achieved silent monitoring supervisor functionality with JTAPI &amp; CUCM but I'm stuck on updating this feature into a whisper coaching </P><P></P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; srcAdd = makecall.provider.getAddress("2030"); // Agent DN to be monitored</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CiscoCall aCall =&nbsp;&nbsp; (CiscoCall) makecall.provider.createCall();</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; try {</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; wait (2000);</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; aCall.startMonitor(makecall.provider.getTerminal("faisalqa1"),makecall.provider.getAddress("2091"),</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; srcAdd.getConnections()[0].getTerminalConnections()[0],</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CiscoCall.WHISPER_MONITOR&nbsp;&nbsp; // updated this for whisper coaching feature to be enabled </P><P>,CiscoCall.PLAYTONE_LOCALONLY);</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; } catch (Exception e) { </P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.printStackTrace();</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; }</P><P></P><P>I have updated the monitorType in startMonitor call to WHISPER_MONITOR but it doens't work. Is there something missing ?</P></BODY></HTML> Fri, 21 Jul 2017 07:06:27 GMT https://community.cisco.com/t5/call-control/jtapi-whisper-coaching/m-p/3418817#M4 Harrison Kiprono 2017-07-21T07:06:27Z Re: JTAPI Whisper Coaching https://community.cisco.com/t5/call-control/jtapi-whisper-coaching/m-p/3418818#M5 <HTML><HEAD></HEAD><BODY><P><SPAN style="color: #3d3d3d; font-family: arial; font-size: 12px; background-color: #f6f6f6;">Again!<BR /></SPAN></P><P><SPAN style="color: #3d3d3d; font-family: arial; font-size: 12px; background-color: #f6f6f6;"><BR /></SPAN></P><P><SPAN style="color: #3d3d3d; font-family: arial; font-size: 12px; background-color: #f6f6f6;">Use "updateMonitorType" method and then you will be able to do that. I hope you got the answer what you are looking for! Thanks</SPAN></P></BODY></HTML> Tue, 22 Aug 2017 09:01:36 GMT https://community.cisco.com/t5/call-control/jtapi-whisper-coaching/m-p/3418818#M5 ayush.shyam 2017-08-22T09:01:36Z