Jtapi transfers

punin.v.v — Thu, 14 Dec 2017 09:12:05 GMT

Hi there

I'm having a big trouble with transfers and JTAPI:

In our company we named this scenarion single-step transfer

Step 1:

Connect via jtapi to cucm

But not register Observers for extension C

All events from CUCM are loged

Step 2:

A make outgoing call to B

B answer

B press key "transfer" and enter extension C

C doesn't answer

B press key "transfer" second time and redirect incoming call from A to C

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C answer <- at this moment i haven't any events from CUCM. Should be there any events, or not?

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C end call - all is fine

With best regards,

Punin Viktor

Re: Jtapi transfers

pmnkumar — Thu, 04 Jan 2018 21:28:17 GMT

Since 'A' is already in its final state (TALKING) before transfer there is no state change on A side and no events are expected. Since there is no observer on C you will most likely end up with a 'alerting' connection for C.

You will have to use the RTP events to check if the call is answered.

topic Re: Jtapi transfers in Call Control

Jtapi transfers

Re: Jtapi transfers