topic Time on Hold in Call Control https://community.cisco.com/t5/call-control/time-on-hold/m-p/3478876#M811 <HTML><HEAD></HEAD><BODY><P>Would like to understand how to use CDR/CMR to determine the time a call spent on hold and if the call was abandoned by the far end while on hold ?</P></BODY></HTML> Fri, 20 Mar 2015 19:11:33 GMT jeffande 2015-03-20T19:11:33Z Time on Hold https://community.cisco.com/t5/call-control/time-on-hold/m-p/3478876#M811 <HTML><HEAD></HEAD><BODY><P>Would like to understand how to use CDR/CMR to determine the time a call spent on hold and if the call was abandoned by the far end while on hold ?</P></BODY></HTML> Fri, 20 Mar 2015 19:11:33 GMT https://community.cisco.com/t5/call-control/time-on-hold/m-p/3478876#M811 jeffande 2015-03-20T19:11:33Z Re: Time on Hold https://community.cisco.com/t5/call-control/time-on-hold/m-p/3478877#M812 <HTML><HEAD></HEAD><BODY><P>I believe you have opened a DevNet Support case to get assistance with CDR related questions such as these, and are being helped there.</P><P></P><P>For the benefit of other developers, this document has CDR examples for some call scenarios including Abandoned calls - <A href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/10_0_1/cdrdef/CUCM_BK_CBB143DE_00_cucm-cdr-administration-guide-100/CUCM_BK_CBB143DE_00_cucm-cdr-administration-guide-100_chapter_011.html#CUCM_TP_CAF8EED3_00" title="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/10_0_1/cdrdef/CUCM_BK_CBB143DE_00_cucm-cdr-administration-guide-100/CUCM_BK_CBB143DE_00_cucm-cdr-administration-guide-100_chapter_011.html#CUCM_TP_CAF8EED3_00">Cisco Unified Communications Manager Call Detail Records Administration Guide, Release 10.0(1) - CDR Examples [Cisco Un…</A> </P></BODY></HTML> Fri, 17 Apr 2015 20:06:28 GMT https://community.cisco.com/t5/call-control/time-on-hold/m-p/3478877#M812 smupadhy 2015-04-17T20:06:28Z