topic Re: Error Trying to get device status via RisPort SOAP Service (Cucm 8.5 and 10.5) in Management

Error Trying to get device status via RisPort SOAP Service (Cucm 8.5 and 10.5)

Adan Zuniga — Thu, 09 Mar 2017 06:21:08 GMT

All,

I feel that I am really close, but I am not able to retrieve a phone's status via the selectCmDevice Operation of the RisPort SOAP Service.

Here is my perl Code:

#!/usr/bin/perl

my $cucm_ip = "10.74.13.228";

my $user_axl = "user";

my $password_axl = "password";

my $dev ="SEPE8BA70FB8CB5";

###############################################################################################

$ENV{PERL_LWP_SSL_VERIFY_HOSTNAME} = 0;

use SOAP::Lite;

BEGIN

{

sub SOAP::Transport::HTTP::Client::get_basic_credentials

    {

     return

      ($user_axl => $password_axl)

          }

         }

          my $CUCM = SOAP::Lite

             ->uri("http://schemas.cisco.com/ast/soap/action/#RisPort#selectCmDevice") #->uri("http://schemas.cisco.com/ast/soap/")

           ->proxy("https://$cucm_ip:8443/realtimeservice/services/RisPort"); ###Maybe ?wsdl");

           #->proxy("loopback://");

            $CUCM->outputxml(1);

            $CUCM->readable(1);

            #$CUCM->envprefix('soapenv');

            #$CUCM->ns($uri,'soap');

            $CUCM->autotype(0);

print "The Device $dev\n\n\n";

#####i#############################################################################################

my %select =(

   "MaxReturnedDevices" => 200,

   "DeviceClass"        => "Any",

   "Model"              => 255,

   "Status"             => 'Any',

   "NodeName"           => '',

   "SelectBy"           => 'Name',

   "SelectItems"        => "<item><Item>$dev</Item></item>",

   "Protocol"           => 'Any',

   "DownloadStatus"     => 'Any' );

#################################################################

my $state = SOAP::Data->name('StateInfo','');

my $data = SOAP::Data->name('CmSelectionCriteria' , => \%select);

my $elem = SOAP::Data->type('data' => $data);

my $response = $CUCM->selectCmDevice($state,$elem);

##my $status=$response->valueof('//return/row/Status');

##print "status is : $status\n\n";

open OUT,'>','soap.xml' or die "$!";

print OUT $response;

close OUT;

The error I receive is as follows:

<?xml version="1.0" encoding="utf-8"?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><soapenv:Fault><faultcode>soapenv:Server.userException</faultcode><faultstring>org.xml.sax.SAXException: Invalid element in com.cisco.ccm.serviceability.soap.risport.CmSelectionCriteria - DeviceClass</faultstring><detail><ns1:stackTrace xmlns:ns1="http://xml.apache.org/axis/">org.xml.sax.SAXException: Invalid element in com.cisco.ccm.serviceability.soap.risport.CmSelectionCriteria - DeviceClass
        at org.apache.axis.encoding.ser.BeanDeserializer.onStartChild(BeanDeserializer.java:258)
        at org.apache.axis.encoding.DeserializationContext.startElement(DeserializationContext.java:1035)
        at org.apache.axis.message.SAX2EventRecorder.replay(SAX2EventRecorder.java:165)
        at org.apache.axis.message.MessageElement.publishToHandler(MessageElement.java:1141)
        at org.apache.axis.message.RPCElement.deserialize(RPCElement.java:236)
        at org.apache.axis.message.RPCElement.getParams(RPCElement.java:384)
        at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:81)
        at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
        at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
        at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
        at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
        at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)
        at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
        at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
        at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at sun.reflect.GeneratedMethodAccessor195.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)
        at java.security.AccessController.doPrivileged(Native Method)
        at javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
        at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)
        at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:162)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:283)
        at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:56)
        at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:189)
        at java.security.AccessController.doPrivileged(Native Method)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:185)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:555)
        at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:394)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
        at java.lang.Thread.run(Thread.java:662)
</ns1:stackTrace><ns2:hostname xmlns:ns2="http://xml.apache.org/axis/">rudua-cucmp001</ns2:hostname></detail></soapenv:Fault></soapenv:Body></soapenv:Envelope>

Something tells me that the error may be around the <SelectItems> tag because I am not sure that the child structure is adequate. I am also unsure that the URI, and proxy were constructed properly, lastly, I know that a sequence # is needed, I am unsure of how to include that as part of the request.

Re: Error Trying to get device status via RisPort SOAP Service (Cucm 8.5 and 10.5)

npetrele — Thu, 09 Mar 2017 17:15:42 GMT

Hi Adan,

I'm not familiar with Perl's SOAP services and libraries. Can you post the actual XML you're trying to send as a request?

One thing you can do is download SoapUI (https://www.soapui.org/) and try your request that way. Once you know your XML request works, then you only have to figure out how to make Perl do it.

Re: Error Trying to get device status via RisPort SOAP Service (Cucm 8.5 and 10.5)

Adan Zuniga — Thu, 09 Mar 2017 17:30:50 GMT

@Nicholas Petreley

Thanks for your response! Here is my envelope. As constructed by SOAP::Lite. I'll check your software recommendation.

<?xml version="1.0" encoding="UTF-8"?>

<soap:Envelope

soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"

xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"

xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"

xmlns:xsd="http://www.w3.org/2001/XMLSchema"

xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<soap:Body>

<item>

</item>

</SelectItems>

</CmSelectionCriteria>

</selectCmDevice>

</soap:Body>

</soap:Envelope>

Re: Error Trying to get device status via RisPort SOAP Service (Cucm 8.5 and 10.5)

dstaudt — Tue, 14 Mar 2017 16:56:03 GMT

The below request works on my 10.5 system. Note the change in the xmlns for ast/soap, and the re-ordering of the selection criteria elements:

<soap:Envelope
    soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
    xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"
    xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"
    xmlns:xsd="http://www.w3.org/2001/XMLSchema"
    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
    xmlns:ns1="http://schemas.cisco.com/ast/soap">
  <soap:Body>
    <ns1:selectCmDevice>
      <ns1:StateInfo/>
      <ns1:CmSelectionCriteria>
        <ns1:MaxReturnedDevices>200</ns1:MaxReturnedDevices>
        <ns1:DeviceClass>Any</ns1:DeviceClass>
        <ns1:Model>255</ns1:Model>
        <ns1:Status>Any</ns1:Status>
        <ns1:NodeName />
        <ns1:SelectBy>Name</ns1:SelectBy>
        <ns1:SelectItems>
          <ns1:item>
            <ns1:Item>SEPE8BA70FB8CB5</ns1:Item>
          </ns1:item>
        </ns1:SelectItems>
        <ns1:Protocol>Any</ns1:Protocol>
        <ns1:DownloadStatus>Any</ns1:DownloadStatus>
      </ns1:CmSelectionCriteria>
    </ns1:selectCmDevice>
  </soap:Body>
</soap:Envelope>

Re: Error Trying to get device status via RisPort SOAP Service (Cucm 8.5 and 10.5)

Adan Zuniga — Fri, 17 Mar 2017 19:14:35 GMT

Thank you dstaudt,

I am still struggling to get this going. Can you please clarify a few things for me? What should my URI be? Do I need to include a session ID in my message? If so, where? I am just trying to pull one device at a time. All I want is the device status.

Regards,

Adan Zuniga | Associate Network/VoIP Engineer | IT Infrastructure

Rush University Medical Center | Triangle Office Building

T: 312.942.0078 | E: Adan_Zuniga@rush.edu<mailto:adan_zuniga@rush.edu>

Re: Error Trying to get device status via RisPort SOAP Service (Cucm 8.5 and 10.5)

dstaudt — Wed, 22 Mar 2017 19:43:39 GMT

The request should be POSTed to https://<server>:8443/realtimeservice2/services/RISService70

No session ID is needed for RisPort - authentication is handled via HTTP Basic auth. The request should look much like my example above.