Incorrect Risport Registration status

fabien.bonic — Mon, 26 Jan 2015 09:04:07 GMT

Hi,

When I request the Risport to have the phone registration status, I have sometimes an incorrect response. Some nodes do not know the device, another knows the device but has no information and the last knows the device but as "Rejected". Why are there differents status and none correct ?

Thanks,

Fabien

REQUEST :

<?xml version="1.0" encoding="UTF-8"?>

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<soapenv:Body>

<ns1:SelectCmDevice soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="http://schemas.cisco.com/ast/soap/">

</ns1:SelectCmDevice>

</SelectItems>

</multiRef>

<Item xsi:type="xsd:string">SEPBC671CDDDDDD</Item>

</multiRef>

</soapenv:Body>

</soapenv:Envelope>

RESPONSE :

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<soapenv:Body>

<ns1:SelectCmDeviceResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="http://schemas.cisco.com/ast/soap/">

<ReturnCode xsi:type="ns1:RisReturnCode">NotFound</ReturnCode>

<NoChange xsi:type="xsd:boolean">false</NoChange>

</item>

<ReturnCode xsi:type="ns1:RisReturnCode">NotFound</ReturnCode>

<NoChange xsi:type="xsd:boolean">false</NoChange>

</item>

<ReturnCode xsi:type="ns1:RisReturnCode">NotFound</ReturnCode>

<NoChange xsi:type="xsd:boolean">false</NoChange>

</item>

<NoChange xsi:type="xsd:boolean">false</NoChange>

<Name xsi:type="xsd:string">SEPBC671CDDDDDD</Name>

<Class xsi:type="ns1:DeviceClass">Phone</Class>

<Status xsi:type="ns1:CmDevRegStat">Rejected</Status>

</H323Trunk>

</item>

</CmDevices>

</item>

<NoChange xsi:type="xsd:boolean">false</NoChange>

</item>

<ReturnCode xsi:type="ns1:RisReturnCode">NotFound</ReturnCode>

<NoChange xsi:type="xsd:boolean">false</NoChange>

</item>

</CmNodes>

</SelectCmDeviceResult>

<StateInfo>

<Node Name="10.51.24.64" SubsystemStartTime="1408440556" StateId="957396" TotalItemsFound="0" TotalItemsReturned="0"/>

<Node Name="10.51.25.64" SubsystemStartTime="1408440562" StateId="674614" TotalItemsFound="0" TotalItemsReturned="0"/>

<Node Name="10.51.25.65" SubsystemStartTime="1408440563" StateId="17888" TotalItemsFound="0" TotalItemsReturned="0"/>

<Node Name="10.51.26.64" SubsystemStartTime="1399798409" StateId="95178" TotalItemsFound="1" TotalItemsReturned="1"/>

<Node Name="10.51.27.64" SubsystemStartTime="1399799585" StateId="264641" TotalItemsFound="1" TotalItemsReturned="0"/>

<Node Name="10.51.27.65" SubsystemStartTime="1399799578" StateId="157463" TotalItemsFound="0" TotalItemsReturned="0"/>

</StateInfo></StateInfo>

</ns1:SelectCmDeviceResponse>

</soapenv:Body>

</soapenv:Envelope>

Re: Incorrect Risport Registration status

jocreed — Wed, 28 Jan 2015 20:58:19 GMT

Let me look into this and I will get back with you soon. Thank You.

Re: Incorrect Risport Registration status

jocreed — Wed, 28 Jan 2015 23:30:31 GMT

What Version of CUCM are you using?

Re: Incorrect Risport Registration status

TDoan — Thu, 29 Jan 2015 02:27:30 GMT

Hi Fabien,

In your request you set Status = Any (<Status xsi:type="xsd:string">Any</Status>). This will show all

devices with status 'Registered', 'UnRegistered', 'Rejected', or 'Unknown.'...

If you want to list all registered devices you only need set status = 'Registered'

(<Status xsi:type="xsd:string">Registered</Status>). I hope this will help you.

Regards

Thuy Doan

Re: Incorrect Risport Registration status

fabien.bonic — Thu, 05 Feb 2015 08:54:29 GMT

Thank you for the answer. The CUCM is a 9.1

Fabien

Re: Incorrect Risport Registration status

fabien.bonic — Thu, 05 Feb 2015 09:07:49 GMT

Thank you for the answer. I will ask my client if I can do this test.

In fact we want to know the status of the device so it's why we put the status=Any. Otherwise, we have to do several request...

Fabien

Re: Incorrect Risport Registration status

dstaudt — Thu, 05 Feb 2015 15:21:41 GMT

It is possible for phones to register to multiple nodes over time (for instance due to failover or administrator re-assignment), and each node will retain the last known state of the device. For example a new phone could attempt to register to Node 1 and be rejected (e.g. if the admin had not provisioned it), register to Node 2 successfully at Time1, then failover to Node 3 where it is currently registerd. In this case you would see a device record on Nodes 1, 2 and 3, with status's Rejected, Un-Registered, and Registered. The time stamps of the records will be helpful in reconciling this 'historical' view.

See also the 'SelectCmDeviceExt' version of the request, which automatically collates the data from multiple nodes and presents just the latest record.

Re: Incorrect Risport Registration status

jocreed — Fri, 06 Feb 2015 23:46:22 GMT

David's assessment seems reasonable to me. I would verify this with the customer for this specific device and give the SelectCMDeviceExt a try and let us know the status of that.

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