topic Re: getArchiveSessions JSON request example in Management

getArchiveSessions JSON request example

Gozde Kumasoglu — Fri, 28 Oct 2016 08:11:03 GMT

Hi,

When calling getArchiveSessions method of Mediasense 11.0.1 API , the JSON request below is responded as "{"responseMessage":"Failure: Invalid JSON syntax. Verify the syntax and try again.","responseCode":4056}"

{

"requestParameters":

[

{"sessionIdList":[],

"deviceRef":[],

"minSessionStartDate":1475226000000,

"maxSessionStartDate":1475229600000

}

]

}

While the request below is responded as "{"responseMessage":"Failure: Invalid date range.","responseCode":4065}"

{

"requestParameters":

[

{"sessionIdList":[],

"deviceRef":[],

"minSessionStartDate":2,

"maxSessionStartDate":1

}

]

}

I can't see an example JSON in developer guide v11.0 (http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/11/Developer_Guide/CUMS_BK_ms-… ).

Can you give me a valid JSON request example with real values for this method?
Thanks.

Re: getArchiveSessions JSON request example

ambdev — Fri, 28 Oct 2016 08:32:29 GMT

Hi Gozde,

You can you below syntax to get result:

=============================================

{

"requestParameters": [

{

"sessionIdList": [

"3158051e74501",

"3158051e74701"

]

{

"deviceRef": [

"11635",

"11630"

]

{

"minSessionStartDate": "1477543948000",

"maxSessionStartDate": "1477579948000"

}

]

}

============================================

In your first request query, you should either provide session id in "" or just put "" in []

In your second request query, date should be in long format like 1477543948000.

Regards,

Ambrose Dev

Re: getArchiveSessions JSON request example

Gozde Kumasoglu — Sat, 29 Oct 2016 14:40:31 GMT

Hi Ambrose,

Thanks for the info.

I've made a request providing the session id and the dates in long format like below.

{

"requestParameters": [

{"sessionIdList":["6b761577a64c96f1"],

"deviceRef":["5455"],

"minSessionStartDate":1475226000000,

"maxSessionStartDate":1475229600000}

]

}

When trying to get http response to my request "The operation has timed out" exception was catched after waiting for some time without response. Mediasense server and SFTP server seems reachable. My sign in request is responded with JSessionID successfully. I am not sure what to check more. Can you help on that?

Re: getArchiveSessions JSON request example

Gozde Kumasoglu — Tue, 01 Nov 2016 05:58:37 GMT

I opened an SR for this. It is resolved using Linux based SFTP server instead of Windows based SFTP server.

Re: getArchiveSessions JSON request example

quyetpv — Thu, 17 Nov 2016 04:01:06 GMT

Hi Ambrose,

I have a question.

Does MediaSense version 11.5 support role-based access for AXL (Cisco IP Phone 79xx)? Mean, user belongs to one group only listen again some recording which this user has authoried.

Re: getArchiveSessions JSON request example

Anil Verma — Thu, 17 Nov 2016 06:09:55 GMT

Pham,

The roles and permissions for AXL users is not part of the 11.5 release.

In 11.5 we delivered the ability to restrict access when using Finesse for the login credentials.

The AXL roles and permissions is being considered for the 11.6 release.

Thanks,

Anil