https://community.cisco.com/t5/management/how-can-a-agent-send-the-agent-info-and-start-end-recording-to/m-p/3901244#M3143 <P>Hello, I use mediasense API 11.5. I want a agent user can send the info of agent(like agentId, extension,last Name...) and start/end recroding info to mediasense, so that the supervisor can listen and get all of this info.</P><P>&nbsp;</P><P>I see in the gadget of mdiasense, finesse use first the signIn API, and then a start recording action(method: "post",params: agentId,firstName,lastName..., url:"&lt;ip&gt;/ora/agentDetail/agent/monitorAgent") for agent user to sign In and send all of infos agent to mendiasense. But I can't find any API who use the url "&lt;ip&gt;/ora/agentDetail/agent/monitorAgent". Is there a API similar to this?&nbsp;</P><P>&nbsp;</P><P>Thanks very much!&nbsp;&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 01 Aug 2019 06:57:31 GMT windleaf5188 2019-08-01T06:57:31Z https://community.cisco.com/t5/management/how-can-a-agent-send-the-agent-info-and-start-end-recording-to/m-p/3901244#M3143 <P>Hello, I use mediasense API 11.5. I want a agent user can send the info of agent(like agentId, extension,last Name...) and start/end recroding info to mediasense, so that the supervisor can listen and get all of this info.</P><P>&nbsp;</P><P>I see in the gadget of mdiasense, finesse use first the signIn API, and then a start recording action(method: "post",params: agentId,firstName,lastName..., url:"&lt;ip&gt;/ora/agentDetail/agent/monitorAgent") for agent user to sign In and send all of infos agent to mendiasense. But I can't find any API who use the url "&lt;ip&gt;/ora/agentDetail/agent/monitorAgent". Is there a API similar to this?&nbsp;</P><P>&nbsp;</P><P>Thanks very much!&nbsp;&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 01 Aug 2019 06:57:31 GMT https://community.cisco.com/t5/management/how-can-a-agent-send-the-agent-info-and-start-end-recording-to/m-p/3901244#M3143 windleaf5188 2019-08-01T06:57:31Z