Log out phone using API

nstankovic — Fri, 06 May 2022 20:42:48 GMT

Hi guys,

Is it possible somehow to log out jabber phone using axl api or some other api? I've tried with doDeviceLogout AXL method without success.

Best regards,

Nikola

Re: Log out phone using API

Gerry O'Rourke — Sat, 07 May 2022 10:18:52 GMT

Nikola,

What what I understand of above - you tried to log out a Jabber phone using Extension Mobility (EM) Logout.

This won't work.

EM doesn't log a phone off , it meanly changes the config ON a phone from user "X" to "no user" (or a default user).

Jabber is not "logged in" to CUCM, its a "registered" phone on CUCM just like a standard hardware phone.

So how do you unregister a normal hardware phone?

You plug it out / switch it off.

Likewise with Jabber - you would have to get the client to exit the Jabber program.

Otherwise Jabber client (software phone) will continue to send keepalive - and be registered to CUCM.

Can you remotely get a program (such as Jabber) on a PC to exit - there are ways - but not sure if this is the best thing to do?

Gerry