topic Re: Cisco Unified Communications Manager CUCM API Failed in Management

Cisco Unified Communications Manager CUCM API Failed

SecurityJumbo — Tue, 01 Oct 2024 16:06:54 GMT

Hello team,

I'm using the following information for the CUCM to check the service status but it is failed and return the error message below. Please advise if I'm missing anything or this is a know issue with CUCM version 14.0 (my CUCM running (14.0.1.12900(161) )

curl --location 'https://x.x.x.x:8443/axl/' \

--header 'Content-Type: text/xml; charset=utf-8' \

--header 'SOAPAction: CUCM:DB ver=14.0' \

--header 'Authorization: ••••••' \

--data '<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soap="http://schemas.cisco.com/ast/soap">

<soapenv:Header/>

<soapenv:Body>

<soap:soapGetStaticServiceList>

<soap:ServiceInformationResponse></soap:ServiceInformationResponse>

</soap:soapGetStaticServiceList>

</soapenv:Body>

</soapenv:Envelope>'

Error Message

nsIDc08:ClientThe endpoint reference (EPR) for the Operation not found is https://X.X.X.X/axl/services/AXLAPIService and the WSA Action = CUCM:DB ver=14.0 soapGetStaticServiceList. If this EPR was previously reachable, please contact the server administrator.

Re: Cisco Unified Communications Manager CUCM API Failed

DavidStaudt — Tue, 01 Oct 2024 22:06:22 GMT

It looks like the request is being sent to the AXL API base path: https://x.x.x.x:8443/axl/
But it looks like you're trying to use a Control Center Services API request, which has a different base path: https://ServerName:8443/controlcenterservice2/services/ControlCenterServices
See the top of the doc here: https://developer.cisco.com/docs/sxml/control-center-services-api/
For a working Python-base sample, check out this repo: https://github.com/CiscoDevNet/serviceability-python-zeep-samples

Re: Cisco Unified Communications Manager CUCM API Failed

SecurityJumbo — Wed, 02 Oct 2024 20:09:48 GMT

Hello @DavidStaudt

Thank you very much for your response. I updated the request quesy as the following

curl -k -v 'https://X.X.X.X:8443/controlcenterservice2/services/ControlCenterServices?wsdl' \

--header 'Content-Type: text/xml;charset=utf-8' \

--header 'SOAPAction: CUCM:DB ver=14.0' \

--header 'Accept-Encoding: gzip,deflate' \

--header 'Authorization: ••••••' \

--data '<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soap="http://schemas.cisco.com/ast/soap">

<soapenv:Header/>

<soapenv:Body>

<soap:soapGetServiceStatus>

<soap:ServiceStatus></soap:ServiceStatus>

</soap:soapGetServiceStatus>

</soapenv:Body>

</soapenv:Envelope>'

but now I got the following error message while I have the "AXL API Access" and "CCM Admin" permission already assigned to the user and it is working when I use the "https://X.X.X.X:8443/axl" APIs.

<faultcode>axis2ns23:Server.Unauthorized</faultcode>

<faultstring> Admin2 is not authorized to access controlcenterservice2</faultstring>

Please advise if there is anything else I need to check,

Re: Cisco Unified Communications Manager CUCM API Failed

BjoernMartin — Mon, 07 Oct 2024 10:30:23 GMT

Hello!

Has your user been assigned the "Standard CCM Server Monitoring" access control group?

Please change your requests header.

from:

--header 'SOAPAction: CUCM:DB ver=14.0'

to:

--header 'SOAPAction: soapGetServiceStatus'

Best regards

Re: Cisco Unified Communications Manager CUCM API Failed

thedd — Fri, 11 Oct 2024 08:58:16 GMT

Did you check the AXl Reference?
GetServiceStatus is nothing i can find there.

You have to use another api. AXL is the wrong one.

Re: Cisco Unified Communications Manager CUCM API Failed

BjoernMartin — Fri, 11 Oct 2024 11:45:38 GMT

https://developer.cisco.com/docs/sxml/control-center-services-api/

https://cucmpub:8443/controlcenterservice2/services/listServices

https://cucmpub:8443/controlcenterservice2/services/ControlCenterServices?wsdl