topic Re: CER set ERL for Unlocated Phone in Management

CER set ERL for Unlocated Phone

peterputt — Thu, 07 Jul 2022 15:35:24 GMT

if I'm trying to set the ERL of a unlocated phone that has no ERL set yet (default), using a PUT to cerappservices/service/unlocatedphone

I'm getting this error:

<unlocatedPhoneResponse>
<status>Invalid entry</status>
<message>Could not set zone to Discrepancy phones</message>
</unlocatedPhoneResponse>

Is there a way to initially set an ERL?

Regards,
Peter

Re: CER set ERL for Unlocated Phone

Alexander Stevenson — Fri, 15 Jul 2022 19:47:09 GMT

Hello @peterputt,

Please see this reference:

Cisco Emergency Responder Configuration API

- Errors and Troubleshooting

- ERL Management

- ERL Assignment

The ERL Assignment section contains that call "PUT http://{CER-IP}/cerappservices/service/unlocatedphone"

Notes:

Make sure you have unlocated phone entry available which you want update it.
ERL should be present in CER server which you want to update it.
Test ERL are not allowed to assigned.

For all the resources associated with this API, please see here --> Cisco Emergency Responder
Cisco Emergency Responder reporting API

Hope this helps!

Re: CER set ERL for Unlocated Phone

peterputt — Wed, 20 Jul 2022 16:07:37 GMT

Hi alexstev,

Thanks for your reply.

The PUT request is working if I change the ERL e.g. from ERL2 to ERL3 - so the conditions are met. It is just not working if the origin ERL is default.

Changing from default to something else should be possible, right? Did that work on your side?

Regards,
Peter

Re: CER set ERL for Unlocated Phone

fdelgado55 — Thu, 10 Apr 2025 18:58:34 GMT

Looks like CER V14 has the same issue. Did you ever work around it?

Re: CER set ERL for Unlocated Phone

peterputt — Fri, 11 Apr 2025 06:56:18 GMT

No. I get rid of CER and built my own solution using ECCP.

Re: CER set ERL for Unlocated Phone

fdelgado55 — Fri, 11 Apr 2025 19:36:39 GMT

Very creative. Thanks