topic Re: Call Manager Upgrade Issues in Management

Call Manager Upgrade Issues

jrlarkin87 — Wed, 28 Jan 2015 15:08:46 GMT

I am currently using AXL to add phones to Cisco's Unified Call Manager. We've recently upgraded from version 9 of the call manager to version 10.5. I can still successfully add and remove new devices using AXL. However, if I attempt to remove a device that previously existed, using AXL, I get a item does not exist error. If I attempt to remove the device from the call manager directly it works fine. I tried updating AXL with the latest and greatest but I am getting the same results. Does anyone have an idea of what might be going on?

Re: Call Manager Upgrade Issues

jocreed — Wed, 28 Jan 2015 22:58:34 GMT

it sounds like maybe since your migration from 9 to 10.5 their might be a replication problem and you have a corrupted entry in your call manager database.

Re: Call Manager Upgrade Issues

smupadhy — Fri, 30 Jan 2015 17:52:47 GMT

Hi John,

What AXL API version are you using with CUCM 10.5? Can you post a sample request and response with the detailed error message? If you can attach sanitized AXL log, that will help as well.

Thanks,

Re: Call Manager Upgrade Issues

jocreed — Fri, 30 Jan 2015 19:38:41 GMT

That is a good point made by Smita. This could be a problem with AXL version you are using with the new call manager.

Re: Call Manager Upgrade Issues

jocreed — Tue, 03 Feb 2015 22:11:24 GMT

John,

were you able to check to see which version of AXL you were using?

Thank you,

Jock

Re: Call Manager Upgrade Issues

jrlarkin87 — Mon, 09 Feb 2015 14:40:57 GMT

Hey Everyone,

I apologize for my failure to respond to this discussion. Things go busy and it kept falling to the back of my mind. At this point we are pretty sure its a licensing issue and are working through the issue with Cisco. On a side note I tested with both versions of the AXL the old and the new. Thanks for willingness to help. Again sorry for the prolonged silence it was incredibly rude on my part.

Re: Call Manager Upgrade Issues

jocreed — Wed, 11 Feb 2015 17:55:33 GMT

No worries, thank you for getting back with us.