topic Re: XMPP Standards in Contact Center

XMPP Standards

lvj00000111 — Tue, 28 Apr 2020 10:48:59 GMT

In the Finesse documentation, it is mentioned that the XEP-0600 standard is used.

According to https://xmpp.org/extensions/ there is no such thing - but Google helpfully suggested it could be XEP-0060 instead. Is it a typo? If not, does some info exist about it?

Re: XMPP Standards

dekwan — Tue, 28 Apr 2020 17:32:18 GMT

Hi,

Can you share which specific documentation showed that it was XEP-0600? Link please.

Searching on the latest version, I see that it shows XEP-0060: https://developer.cisco.com/docs/finesse/#real-time-events

Real-time events (such as call events, state events, and so on) are sent by the Cisco Finesse Notification Service, using the XEP-0060 Publish-Subscribe extension of the XMPP (Extensible Messaging and Presence Protocol) protocol.

I would like to know where you saw it say XEP-0600 so that we can fix the typo.

Thanx,

Denise

Re: XMPP Standards

Gerry O'Rourke — Tue, 28 Apr 2020 18:23:19 GMT

Denise,

I did a google for "XEP-0600" and found this link (not sure if this is only one):

https://developer.cisco.com/docs/finesse/#!subscription-management

"Finesse clients can interface directly with the Cisco Finesse Notification Service to send subscribe and unsubscribe requests. Clients subscribe to notification feeds published to their respective nodes (such as /finesse/api/User/1000) by following the XEP-0600 standard."

Gerry

Re: XMPP Standards

dekwan — Tue, 28 Apr 2020 19:47:06 GMT

Hi,

Thanks. I will let our doc team know so that it can be fixed.

Thanx,

Denise

Re: XMPP Standards

lvj00000111 — Wed, 29 Apr 2020 06:52:00 GMT

Thank you for responding so quickly.

In this doc (attached), p. 287

🙂

Re: XMPP Standards

dekwan — Mon, 04 May 2020 18:03:33 GMT

Hi,

Just FYI, the typo has been fixed in versions 11.6 and above.

Thanx,

Denise

Re: XMPP Standards

lvj00000111 — Tue, 05 May 2020 06:26:01 GMT

Thanks

You guys are the coolest. With all the million and one questions I've had, there has been a good answer within a day for all of them.
Of all the phone- and radio systems I've worked with, you guys have the best support and the best way of allowing devs to test with your sandbox systems.

Re: XMPP Standards

dekwan — Tue, 05 May 2020 16:06:29 GMT

I'm glad we are able to help! We try our best to provide as many resources for developers to try the APIs.