topic Re: How is the proper way to use the CompressedClientLog Finesse API? in Contact Center

How is the proper way to use the CompressedClientLog Finesse API?

matthew.bavosa — Tue, 11 Oct 2022 15:22:39 GMT

Hi All, How can I best format my POST request for CompressedClientLog?

CompressedClientLog—Post Compressed Log to Finesse - Finesse - Document - Cisco DevNet

CompressedClientLog—Post Compressed Log to Finesse

var data = new FormData(); var logObj = '<ClientLog><logData>This is some logged data for the log file</logData></ClientLog>'; data.append("logData", logObj); var xhr = new XMLHttpRequest(); xhr.addEventListener("readystatechange", function() { if(this.readyState === 4) { console.log("Gadget is now engaged" + this.responseText); } }); xhr.open("POST", "https://finesse1.xyz.com/finesse/api/User/finadmin/CompressedClientLog"); xhr.send(data);

<ApiErrors> <ApiError> <ErrorType>Parameter Missing</ErrorType> <ErrorData>logData</ErrorData> <ErrorMessage>Missing logData in the ClientLog object</ErrorMessage> </ApiError> </ApiErrors>

Where am I going wrong?

Re: How is the proper way to use the CompressedClientLog Finesse API?

dhiarumu — Thu, 13 Oct 2022 09:54:19 GMT

Hi,

Please try this.

Thanks

Re: How is the proper way to use the CompressedClientLog Finesse API?

matthew.bavosa — Thu, 13 Oct 2022 15:01:52 GMT

Hi @dhiarumu thank you for the suggestion. I do not have JSZip in my project, is there a way to do this without JSZip?

Re: How is the proper way to use the CompressedClientLog Finesse API?

dhiarumu — Fri, 14 Oct 2022 03:50:56 GMT

Hi @matthew.bavosa,

There should be some alternatives for JSZip, we haven't tried others as JSZip solves the purpose.

Thanks