https://community.cisco.com/t5/contact-center/real-time-agent-state-changes-integration-api-or-sdk-jtapi-or/m-p/4867854#M13895 <P>Hi, I'm new to Cisco UCCX integrations as a software developer. I just want to know is there any subscription based API or SDK to subscribe agent state changes real time. Does Jtapi or any other API or SDK have this ?</P> Wed, 05 Jul 2023 11:28:33 GMT AgshinA 2023-07-05T11:28:33Z https://community.cisco.com/t5/contact-center/real-time-agent-state-changes-integration-api-or-sdk-jtapi-or/m-p/4867854#M13895 <P>Hi, I'm new to Cisco UCCX integrations as a software developer. I just want to know is there any subscription based API or SDK to subscribe agent state changes real time. Does Jtapi or any other API or SDK have this ?</P> Wed, 05 Jul 2023 11:28:33 GMT https://community.cisco.com/t5/contact-center/real-time-agent-state-changes-integration-api-or-sdk-jtapi-or/m-p/4867854#M13895 AgshinA 2023-07-05T11:28:33Z https://community.cisco.com/t5/contact-center/real-time-agent-state-changes-integration-api-or-sdk-jtapi-or/m-p/4867860#M13896 <P>Hey.</P> <P>&nbsp;</P> <P>You can use the Finesse notification service</P> <P><A href="https://developer.cisco.com/docs/finesse/#!about-cisco-finesse-notifications" target="_blank" rel="noopener">About Cisco Finesse Notifications - Finesse - Document - Cisco Developer</A></P> <P><A href="https://developer.cisco.com/docs/finesse/#!managing-notifications-in-third-party-applications" target="_blank">Managing Notifications in Third-Party Applications - Finesse - Document - Cisco Developer</A></P> <P>&nbsp;</P> Wed, 05 Jul 2023 11:38:28 GMT https://community.cisco.com/t5/contact-center/real-time-agent-state-changes-integration-api-or-sdk-jtapi-or/m-p/4867860#M13896 Thomas G. Johannesen 2023-07-05T11:38:28Z