topic Re: how do I keep my gadget underneath the make a call bar in Contact Center

how do I keep my gadget underneath the make a call bar

Sascha Monteiro — Tue, 23 May 2017 20:40:07 GMT

sometimes the gadget is moved quite far below when I load the page (the space that would be required to show the list of contacts),

and sometimes it's nicely snug against the make a call bar (seems random when I refresh 10x)

Is there a way to ensure it's always against the make a call bar (i.e. when you never open it for contacts as we have a contacts gadget)

Re: how do I keep my gadget underneath the make a call bar

dekwan — Wed, 24 May 2017 04:36:16 GMT

Hm. It should always be snug like the second screenshot. It seems like the rendering is having some issues for the first screenshot. I think the developer tools would need to be used when the issue occurs to debug why it is happening. What version are you on? I will try to reproduce it if I have that version.

Thanx,

Denise

Re: how do I keep my gadget underneath the make a call bar

Sascha Monteiro — Wed, 24 May 2017 05:07:50 GMT

it's in our lab on v11.0(1)

Re: how do I keep my gadget underneath the make a call bar

Sascha Monteiro — Wed, 24 May 2017 05:12:57 GMT

and I think it only happens when you are not ready, when ready and refresh it seems to be okay

Re: how do I keep my gadget underneath the make a call bar

Thomas G. Johannesen — Wed, 24 May 2017 11:43:33 GMT

Which browser are you using ?.

IE, Firefox, Chrome and what versions ?

I have seen this in not supported browsers,

For uccx 11 the supported browser are:

IE 10 / 11 in native mode

Firefox 38 +

Unified CCX Software Compatibility Matrix for 11.0(1) - DocWiki

Re: how do I keep my gadget underneath the make a call bar

Sascha Monteiro — Wed, 24 May 2017 20:39:36 GMT

right, I use Chrome, which is [STILL!!!] not supported

I'll try FF to see if it behaves better

Re: how do I keep my gadget underneath the make a call bar

Sascha Monteiro — Wed, 24 May 2017 20:50:46 GMT

so it does seem to work fine in FF, thanks!

Re: how do I keep my gadget underneath the make a call bar

dekwan — Thu, 25 May 2017 05:31:08 GMT

Hi s.monteiro,

Chrome support finally came in Finesse 11.5: Unified CCX Software Compatibility Matrix for 11.5(1) - DocWiki

Good to know this issue is only on a non-supported browser.

Thanx,

Denise

Re: how do I keep my gadget underneath the make a call bar

Sascha Monteiro — Wed, 27 Mar 2019 01:33:01 GMT

Hi Denise,

I am having this issue again, and so does a customer of us that we provide a gadget for

I run Finesse 11.6(1) from Chrome 73 (on Mac)

When I close the Call Bar, the gadgets don't move back up to keep snug

Re: how do I keep my gadget underneath the make a call bar

Sascha Monteiro — Wed, 27 Mar 2019 02:11:58 GMT

it fails on both Chrome and Safari (though Chrome is supported), but it seems to work okay in Firefox

Re: how do I keep my gadget underneath the make a call bar

dekwan — Wed, 27 Mar 2019 21:26:48 GMT

Hi,

I'm able to reproduce this using 11.6(1). There was a bug in 11.5 (https://quickview.cloudapps.cisco.com/quickview/bug/CSCvg19001) that was supposed to be fixed in 11.6. For some reason, I don't remember seeing this issue on 11.6(1) a few weeks ago, so not sure if a Chrome update broke it again. I will let the team know though.

Thanx,

Denise

Re: how do I keep my gadget underneath the make a call bar

dekwan — Wed, 27 Mar 2019 22:39:22 GMT

Hi,

I upgraded to 11.6(1) ES2 and I wasn't able to reproduce the problem. Can you try to upgrade to ES2?

Thanx,

Denise

Re: how do I keep my gadget underneath the make a call bar

Sascha Monteiro — Wed, 27 Mar 2019 22:48:33 GMT

thanks, I'll try that