topic Re: Unable to retrieve platform PID list in Controllers https://community.cisco.com/t5/controllers/unable-to-retrieve-platform-pid-list/m-p/3513953#M1336 <HTML><HEAD></HEAD><BODY><P>There are 2 ways to upload images to APIC-EM </P><P>Option 1 : from the Network Plug and Play </P><P>Option 2 : from the IWAN workflow -- &gt; IWAN "Certified IOS image upload"</P><P></P><P>For Option 1 : you upload the image --- &gt; click on the Uploaded image --- &gt; select the Platform using drop down menu </P><P></P><P>For Option 2 : you select the platform ( like ISR 44xx ) and then click on the upload button to upload the image. uploaded image get assigned to routers with ISR 44xx platform. </P><P></P><P>Option 1 : screenshot<IMG alt="Option-1-Screenshot-PNP.tiff" class="image-1 jive-image" src="https://community.cisco.com/legacyfs/online/fusion/97428_Option-1-Screenshot-PNP.tiff" style="max-width: 620px; height: auto;" /></P><P></P><P>Screenshot 2 : showing the PID getting associated <IMG alt="Option1-Screenshot2-PID.tiff" class="jive-image image-2" src="https://community.cisco.com/legacyfs/online/fusion/97429_Option1-Screenshot2-PID.tiff" style="max-width: 620px; height: auto;" /></P><P></P><P>Option 2 : Screenshot </P><P><IMG alt="IWAN-screenshot-UPloadimage.tiff" class="jive-image image-3" src="https://community.cisco.com/legacyfs/online/fusion/97430_IWAN-screenshot-UPloadimage.tiff" style="max-width: 620px; height: auto;" /></P><P></P><P>Were you trying Option 1 and it failed while assigning the PID to the uploaded image ? </P></BODY></HTML> Thu, 07 Jul 2016 19:19:15 GMT rnaggi 2016-07-07T19:19:15Z Unable to retrieve platform PID list https://community.cisco.com/t5/controllers/unable-to-retrieve-platform-pid-list/m-p/3513952#M1335 <HTML><HEAD></HEAD><BODY><P>After uploading an IOS image file to APIC-EM, when trying to assign a platform to the image I receive an error 'Unable to retrieve platform PID list' when I select the platform family from the dropdown list. Is it calling home to obtain the PIDs and failing or some other issue? I'm running v1.2.</P><P></P><P>Thanks in advance</P><P>Colin</P></BODY></HTML> Fri, 01 Mar 2019 12:29:06 GMT https://community.cisco.com/t5/controllers/unable-to-retrieve-platform-pid-list/m-p/3513952#M1335 colin10086 2019-03-01T12:29:06Z Re: Unable to retrieve platform PID list https://community.cisco.com/t5/controllers/unable-to-retrieve-platform-pid-list/m-p/3513953#M1336 <HTML><HEAD></HEAD><BODY><P>There are 2 ways to upload images to APIC-EM </P><P>Option 1 : from the Network Plug and Play </P><P>Option 2 : from the IWAN workflow -- &gt; IWAN "Certified IOS image upload"</P><P></P><P>For Option 1 : you upload the image --- &gt; click on the Uploaded image --- &gt; select the Platform using drop down menu </P><P></P><P>For Option 2 : you select the platform ( like ISR 44xx ) and then click on the upload button to upload the image. uploaded image get assigned to routers with ISR 44xx platform. </P><P></P><P>Option 1 : screenshot<IMG alt="Option-1-Screenshot-PNP.tiff" class="image-1 jive-image" src="https://community.cisco.com/legacyfs/online/fusion/97428_Option-1-Screenshot-PNP.tiff" style="max-width: 620px; height: auto;" /></P><P></P><P>Screenshot 2 : showing the PID getting associated <IMG alt="Option1-Screenshot2-PID.tiff" class="jive-image image-2" src="https://community.cisco.com/legacyfs/online/fusion/97429_Option1-Screenshot2-PID.tiff" style="max-width: 620px; height: auto;" /></P><P></P><P>Option 2 : Screenshot </P><P><IMG alt="IWAN-screenshot-UPloadimage.tiff" class="jive-image image-3" src="https://community.cisco.com/legacyfs/online/fusion/97430_IWAN-screenshot-UPloadimage.tiff" style="max-width: 620px; height: auto;" /></P><P></P><P>Were you trying Option 1 and it failed while assigning the PID to the uploaded image ? </P></BODY></HTML> Thu, 07 Jul 2016 19:19:15 GMT https://community.cisco.com/t5/controllers/unable-to-retrieve-platform-pid-list/m-p/3513953#M1336 rnaggi 2016-07-07T19:19:15Z Re: Unable to retrieve platform PID list https://community.cisco.com/t5/controllers/unable-to-retrieve-platform-pid-list/m-p/3513954#M1337 <HTML><HEAD></HEAD><BODY><TABLE border="1" style="margin: 10px 0; border: none; font-size: 14px; font-family: arial, helvetica, 'Helvetica Neue', HelveticaNeue, 'Lucida Grande', sans-serif; color: #525252;"><TBODY style="font-style: inherit; font-size: inherit; font-family: Arial, Helvetica, sans-serif;"><TR style="border: 0px; font-style: inherit; font-size: inherit;"><TD style="padding: 5px 5px 5px 7px; border: 2px solid #cccccc; font-style: inherit; font-size: inherit;"><P class="pCellBody" style="font-size: 13.3px; text-indent: 0em;"><SPAN class="cXref_Color" style="font-style: inherit; font-size: inherit;"><A class="URL" href="https://tools.cisco.com/bugsearch/bug/CSCuz81156" style="font-style: inherit; font-size: inherit; color: #007fc5; text-decoration: underline;">CSCuz81156</A></SPAN></P></TD><TD style="padding: 5px 5px 5px 7px; border: 2px solid #cccccc; font-style: inherit; font-size: inherit;"><P class="pCellBody" style="font-size: 13.3px; text-indent: 0em;"><A name="pgfId-181738" style="font-style: inherit; font-size: inherit; color: #007fc5;"></A>PNP UI - Image Conf - Used old API to get product id for platform name</P></TD></TR></TBODY></TABLE><P>There is a caveat in 1.2 Release Notes. It is scheduled to be resolved in the upcoming patch</P></BODY></HTML> Thu, 07 Jul 2016 21:52:52 GMT https://community.cisco.com/t5/controllers/unable-to-retrieve-platform-pid-list/m-p/3513954#M1337 sairasan 2016-07-07T21:52:52Z Re: Unable to retrieve platform PID list https://community.cisco.com/t5/controllers/unable-to-retrieve-platform-pid-list/m-p/3513955#M1338 <HTML><HEAD></HEAD><BODY><P>Yes I was using option 1. When I select the platform, e.g ISR4000, rather than seeing the list of all the models I just get an error message at the top of the screen.</P></BODY></HTML> Fri, 08 Jul 2016 06:37:44 GMT https://community.cisco.com/t5/controllers/unable-to-retrieve-platform-pid-list/m-p/3513955#M1338 colin10086 2016-07-08T06:37:44Z Re: Unable to retrieve platform PID list https://community.cisco.com/t5/controllers/unable-to-retrieve-platform-pid-list/m-p/3513956#M1339 <HTML><HEAD></HEAD><BODY><P>Many thanks, that looks like a match. Do you have a link to the release notes, the release notes I've found doesn't contain that information.</P><P><A href="http://www.cisco.com/c/en/us/td/docs/cloud-systems-management/application-policy-infrastructure-controller-enterprise-module/1-2-x/release_notes_1-2-x/b_apic_em_rn_1-2-x.html#id_20239" title="http://www.cisco.com/c/en/us/td/docs/cloud-systems-management/application-policy-infrastructure-controller-enterprise-module/1-2-x/release_notes_1-2-x/b_apic_em_rn_1-2-x.html#id_20239">Release Notes for Cisco Application Policy Infrastructure Controller Enterprise Module, Release 1.2.0.x - Cisco</A></P></BODY></HTML> Fri, 08 Jul 2016 06:39:25 GMT https://community.cisco.com/t5/controllers/unable-to-retrieve-platform-pid-list/m-p/3513956#M1339 colin10086 2016-07-08T06:39:25Z Re: Unable to retrieve platform PID list https://community.cisco.com/t5/controllers/unable-to-retrieve-platform-pid-list/m-p/3513957#M1340 <HTML><HEAD></HEAD><BODY><P><A href="http://www.cisco.com/c/en/us/td/docs/solutions/Enterprise/Plug-and-Play/release/notes/pnp-release-notes12.html" title="http://www.cisco.com/c/en/us/td/docs/solutions/Enterprise/Plug-and-Play/release/notes/pnp-release-notes12.html">Release Notes for Cisco Network Plug and Play, Release 1.2x - Cisco</A></P></BODY></HTML> Fri, 08 Jul 2016 16:56:39 GMT https://community.cisco.com/t5/controllers/unable-to-retrieve-platform-pid-list/m-p/3513957#M1340 sairasan 2016-07-08T16:56:39Z