topic Re: APIC-EM - Advanced Use-Cases in Controllers

APIC-EM - Advanced Use-Cases

rays — Fri, 01 Mar 2019 12:30:45 GMT

Hi all, I am starting to look at APIC-EM and so far finding it very useful. I am wondering of other possibilities for our customers besides the integrated apps.

For example, has anyone integrated APIC-EM with Service Desk application and automated any functions? (I realise this would be dependent on the Service Desk app supporting API but if we can assume it does...)

Is there a way we could automatically have a Service Desk application that uses API, to call the APIC-EM and pull information for a Cisco TAC case? I.e get the user details and discover which switch/port they are connected to, then get show tech-support (is there an API for this?). Then do a path trace between endpoints? Populate this in the Service Desk ticket.. etc..

I have seen a demo with something similar where the APIC-EM and Cisco SPARK are integrated and you can create a virtual SPARK room and automatically invite all relevant parties to the room to share information..

I can see how the built in apps such as Easy QOS, iWAN and PNP will make life easier but just wondering if there are other use-cases we can explore.

Any ideas or pointers to documentation would be great.

Thanks

Rays

Re: APIC-EM - Advanced Use-Cases

yawming — Mon, 22 Aug 2016 03:34:17 GMT

I moved you post here for more APIC-EM viewers

Re: APIC-EM - Advanced Use-Cases

aradford — Tue, 23 Aug 2016 02:51:55 GMT

Great Question Rays,

I have not explicitly written integration into SM app, which one are you looking at BTW?

I have written a bunch of examples of using APIC-EM API to get useful information from the network.

I have a blog series that goes through some simple examples. There are 5 blogs in total, #1 is the link below.

Five APIC-EM API to improve network engineer productivity – part 1

I am just about to post #5 which will be path trace.

What language are you looking to write this in?

Adam

Re: APIC-EM - Advanced Use-Cases

rays — Tue, 23 Aug 2016 09:17:21 GMT

Hi Adam, first of all thanks for the link to your blog, looks really good! TBH I am pretty new to the APIC-EM and scripting in general having come from a traditional Cisco/Network background so not 100% sure which language we would use to script this, python maybe?

My own company use Autotask for our service tickets. I have checked and there are APIs available so I am guessing some sort of automation will be possible between APIC-EM and Autotask.

My company are a Cisco partner and what I am really attempting to do is come up with some real value propositions that will drive the deployment for the APIC-EM for our customers. The built in apps are a great start but I suspect it is the integration with other business apps that will drive the most demand and innovation. The problem I have is understanding the capabilities and where to start!

Any suggestions would be welcome. In the meantime I will read through your blog and get up to speed with the basics. I have setup APIC-EM internally and I can manage our own infrastructure and a few LAB CSRs for iWAN. Really impressed with it so far 🙂

Thanks

Ray