topic Re: Active Advisor - No devices found in Controllers

Active Advisor - No devices found

mitchellpompe — Fri, 01 Mar 2019 12:37:23 GMT

Hi Team,

I've just installed the Active Advisor Application for APIC-EM 1.4 Beta and though there are 7 devices in my Device Inventory nothing shows up in the new module. Re-discovering the devices won't make them appear in the module either.

Is this a known problem?

Regards,

Re: Active Advisor - No devices found

aradford — Sun, 02 Apr 2017 04:27:43 GMT

can you ping www.ciscoactiveadvisor.com from your APIC-EM?

Re: Active Advisor - No devices found

aradford — Mon, 03 Apr 2017 01:07:30 GMT

also, have you registered to set up an ActiveAdvisor account (on the link above)?

Re: Active Advisor - No devices found

anthulule — Wed, 05 Apr 2017 12:49:26 GMT

Hi,

I have the same problem.

From cli on the apic-em host i'm able to ping www.ciscoactiveadvisor.com and for the account i'm using i have setup ActiveAdvisor and even added a few devices via the desktop tool.

Re: Active Advisor - No devices found

aradford — Wed, 05 Apr 2017 19:04:06 GMT

The beta version can take 24 hours to populate (as it is careful not to overload backend API call rates).

Mine took nearly 24 hours for 20 devices.

Re: Active Advisor - No devices found

anthulule — Thu, 06 Apr 2017 11:02:01 GMT

I have 136 devices discovered but it's been installed since 31 March.

I updated the app to 1.4.0.142 now. Lets see if this is able to fetch some info.

Re: Active Advisor - No devices found

aradford — Sat, 08 Apr 2017 22:26:01 GMT

Hi Haavard,

were you able to see your devices?

I did find the upgrade was not smooth. I needed to stop the old version and start the new version.

It is working well now.

Adam

Re: Active Advisor - No devices found

mitchellpompe — Mon, 17 Apr 2017 17:51:23 GMT

Ah, I figured it out. Though I used my Cisco account to login into www.ciscoactiveadvisor.com in APIC-EM, I've never logged into www.ciscoactiveadvisor.com. When accessing the website I had to confirm my name etc. and after that things started working like a charm..

Re: Active Advisor - No devices found

aradford — Mon, 17 Apr 2017 23:24:05 GMT

Thanks for updating. You should not need to login to active advisor.

Is it possible to share you CCO-ID out of band with me. I would like to followup with engineering on this.

Adam

Re: Active Advisor - No devices found

anthulule — Fri, 21 Apr 2017 13:26:30 GMT

Hi Adam,

I'm still getting No devices found. Please discover devices and check again" when i open Active Advisor.

I also found that i had to stop the old and start the new application.

Re: Active Advisor - No devices found

aradford — Sun, 23 Apr 2017 03:22:00 GMT

Hi Haavard,

are you saying there are still no devices It can take a few days (worst case) to sync.

Maybe ping me your cco id offlne and i will get engineering to take a closer look?

Re: Active Advisor - No devices found

anthulule — Mon, 24 Apr 2017 12:51:22 GMT

Hi Adam.

Yes there is still no devices. I tried to stop and start the CAA application before the weekend in case there was some problem with the application. This did not help since it is still saying no devices.

I don't have any offline ways of pinging you.

Re: Active Advisor - No devices found

aradford — Tue, 25 Apr 2017 01:49:01 GMT

you can e-mail me -at-cisco.com.

My username is in my profile. aradford

adam

Re: Active Advisor - No devices found

aradford — Tue, 25 Apr 2017 21:53:31 GMT

Hi Haavard,

It appears you a running an older version of APIC-EM (1.3.1.9).

This version does not support CAA correctly (We should not let you install CAA on older controllers).

Is this the case?

Regards,

Adam

Re: Active Advisor - No devices found

anthulule — Wed, 26 Apr 2017 07:03:05 GMT

Hi Adam,

I’m actually running this:

APIC-EM Version 1.4.0.1959

I will start the upgrade to 1.4.1.1159 to see if this changes the support.

Håvard Fjeld

System Engineer Networks

Telenor Satellite

Tel. +47 95 78 83 31

Re: Active Advisor - No devices found

anthulule — Thu, 27 Apr 2017 06:48:22 GMT

Hi Adam,

The CAA app is working after I upgraded to 1.4.1.1159.

Thank you for your help.

Re: Active Advisor - No devices found

aradford — Thu, 27 Apr 2017 07:45:34 GMT

Excellent. Thanks for the feedback.

Adam