topic Re: Issue with Access to Cisco API - Developer Inactive in Services Discussions

Issue with Access to Cisco API - Developer Inactive

oxydxy — Tue, 28 Nov 2023 11:24:55 GMT

Hello,

I am currently developing an application that utilizes the Cisco API "https://apix.cisco.com/sn2info/v2/coverage/summary/instance_numbers/". However, I am encountering difficulties with authentication and accessing the API.

When attempting to make a GET request (after providing my bearer token), I receive a "Developer Inactive" error. I have verified that my developer account is active, my application is enabled, and the API keys (client_id and client_secret) I am using are correct.

Could you please assist me in resolving this issue? Are there any additional steps I need to take to activate my developer account or my application?

Thank you in advance for your assistance.

Best regards,

Re: Issue with Access to Cisco API - Developer Inactive

Marcel Zehnder — Tue, 28 Nov 2023 12:49:50 GMT

Can you confirm:
1.) you get your token via POST to https://id.cisco.com/oauth2/default/v1/token by providing grant_type, client_id and client_secret (see https://developer.cisco.com/docs/support-apis/#!authentication/authentication)?

2. ) in your GET API call, you use the access_token from point 1 as bearer token (Header 'Authorization' is 'Bearer <your access_token>'?

edited: change of auth url

Re: Issue with Access to Cisco API - Developer Inactive

oxydxy — Tue, 28 Nov 2023 13:04:44 GMT

1 & 2) Yes, indeed, I confirm it (see photo).

Script Python :

Postman :

Re: Issue with Access to Cisco API - Developer Inactive

bigevilbeard — Tue, 28 Nov 2023 13:07:11 GMT

Would open TAC case and ask them to check if you have correct permissions in your account. I saw this in another thread with user having same issues.

Hope this helps.

Re: Issue with Access to Cisco API - Developer Inactive

oxydxy — Tue, 28 Nov 2023 13:32:45 GMT

They have just opened a ticket. I will wait for a response.

Re: Issue with Access to Cisco API - Developer Inactive

oxydxy — Wed, 20 Dec 2023 11:25:58 GMT

Issue resolved by contacting TAC support.
They granted me API usage rights via my client secret app.
Contact them if you encounter this issue !

Re: Issue with Access to Cisco API - Developer Inactive

JMM-Pfizer — Sun, 11 Feb 2024 15:31:16 GMT

TAC Support refuses to help. Can anyone here help modify my permissions?