topic Re: EoX API stops working in Services Discussions

EoX API stops working

gustavoemerim — Wed, 20 Aug 2025 17:34:48 GMT

I recently noticed that the EoX API stopped working, returning the message "forbidden". I have used this feature for the past few years without any problems.

All other features of the support API runs without issues.

I ran tests through Postman, and the result is the same. I renewed my access keys, and the problem still persists.

<body>
<h1>HTTP Status 403 - Access to the requested resource has been denied</h1>
<HR size="1" noshade="noshade">
<p><b>type</b> Status report</p>
<p><b>message</b> <u>Access to the requested resource has been denied</u></p>
<p><b>description</b> <u>Access to the specified resource has been forbidden.</u></p>
<HR size="1" noshade="noshade">
<h3>Apache Tomcat/7.0.70</h3>
</body>

Re: EoX API stops working

m.yost — Wed, 20 Aug 2025 18:29:06 GMT

I actually just started to try using this API for the first time today and keep getting 403 Forbidden as well. I thought I must be doing something wrong so it's nice to see someone else having the issue. Just curious, does this look like a correct URL to hit? ive seen a few different DNS names mentioned (api.cisco.com and apix.cisco.com) as well as different versions:

/supporttools/eox/rest/5/

/supporttools/eox/rest/6/

Re: EoX API stops working

gustavoemerim — Wed, 20 Aug 2025 18:36:33 GMT

I received an email from Cisco. They're having issues with the EoX API.

"The EOX API is currently experiencing some technical issues, and the API Team is working to resolve them. I have included the API Team in this email for further update."

Re: EoX API stops working

m.yost — Wed, 20 Aug 2025 18:47:39 GMT

Thank you so much.... I was banging my head again the desk wondering what was going on. Are you just exchanging emails with supportapis-help@cisco.com or is there a different place to ask the status of the API issues?

Re: EoX API stops working

gustavoemerim — Wed, 20 Aug 2025 18:59:56 GMT

You're welcome! I think this issue is impacting a lot of people and their jobs. The email address that replied to me was apix-support@cisco.com.

Re: EoX API stops working

gustavoemerim — Thu, 21 Aug 2025 12:50:04 GMT

UPDATE: EOX API is working again.

Re: EoX API stops working

bigevilbeard — Thu, 21 Aug 2025 12:54:31 GMT

Be good to have a status portal for these APIs IMO.

Re: EoX API stops working

m.yost — Thu, 21 Aug 2025 18:28:13 GMT

No kidding! At one point, I tried to see if one existed but couldn't find it. It would have saved me a ton of debugging time if I would have been able to see that the API was busted.