Cisco Bug API: 403 Forbidden Developer Inactive

Lee Yau Mun — Tue, 07 Apr 2026 03:07:28 GMT

Hi Gyus,

Cisco Bug API https://developer.cisco.com/docs/support-apis/#!bug/get-bug-details-by-bug-ids returns status code 403 with a message "Developer Inactive". I registered the application in Cisco API Console and authenticated the request by providing a HTTP Authentication header and Bearer access token.

GET https://apix.cisco.com/bug/v2.0/bugs/bug_ids/CSCdr72939

Could you please let me know how we can fix this issue?
Thank you

Re: Cisco Bug API: 403 Forbidden Developer Inactive

Jesus Illescas — Tue, 07 Apr 2026 09:51:07 GMT

For technical assistance the support APIs say to use one of the channels they describe here https://developer.cisco.com/docs/support-apis/developer-support/