topic Access denied - Catalyst 9000 Always-On Sandbox -20260526T09453587 in Services Discussions https://community.cisco.com/t5/services-discussions/access-denied-catalyst-9000-always-on-sandbox-20260526t09453587/m-p/5555368#M1306 <P>Getting access denied on -&nbsp;<SPAN>Catalyst 9000 Always-On Sandbox -20260526T09453587, which i reserved yesterday. Been using it 2 hours back but now when I login to the box using SSH - getting access denied.&nbsp;</SPAN></P><P><SPAN>I 'm using the correct password and username published on the dashboard against this sandbox. can we reset the password? Or whether I need to send email to reset my password??&nbsp;</SPAN></P><P>Gautham.</P><DIV class=""><DIV class=""><DIV class=""><DIV class="">&nbsp;</DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class="">&nbsp;</DIV></DIV></DIV></DIV> Wed, 27 May 2026 13:49:42 GMT gautham-prasad 2026-05-27T13:49:42Z Access denied - Catalyst 9000 Always-On Sandbox -20260526T09453587 https://community.cisco.com/t5/services-discussions/access-denied-catalyst-9000-always-on-sandbox-20260526t09453587/m-p/5555368#M1306 <P>Getting access denied on -&nbsp;<SPAN>Catalyst 9000 Always-On Sandbox -20260526T09453587, which i reserved yesterday. Been using it 2 hours back but now when I login to the box using SSH - getting access denied.&nbsp;</SPAN></P><P><SPAN>I 'm using the correct password and username published on the dashboard against this sandbox. can we reset the password? Or whether I need to send email to reset my password??&nbsp;</SPAN></P><P>Gautham.</P><DIV class=""><DIV class=""><DIV class=""><DIV class="">&nbsp;</DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class="">&nbsp;</DIV></DIV></DIV></DIV> Wed, 27 May 2026 13:49:42 GMT https://community.cisco.com/t5/services-discussions/access-denied-catalyst-9000-always-on-sandbox-20260526t09453587/m-p/5555368#M1306 gautham-prasad 2026-05-27T13:49:42Z Re: Access denied - Catalyst 9000 Always-On Sandbox -20260526T09453587 https://community.cisco.com/t5/services-discussions/access-denied-catalyst-9000-always-on-sandbox-20260526t09453587/m-p/5555370#M1307 <P>You should open a ticket.&nbsp;</P><P><A href="https://developer.cisco.com/docs/devnet-support/how-to-open-a-case/" target="_blank">How to open a case - DevNet Support - Cisco DevNet</A></P> Wed, 27 May 2026 13:56:45 GMT https://community.cisco.com/t5/services-discussions/access-denied-catalyst-9000-always-on-sandbox-20260526t09453587/m-p/5555370#M1307 aleabrahao 2026-05-27T13:56:45Z