topic Cannot access product information in Services Discussions

Cannot access product information

DS3 — Fri, 01 Mar 2019 12:46:12 GMT

On page https://apiconsole.cisco.com/docs/prodinfov1 get a message saying 'You do not have permission to view this page'

Re: Cannot access product information

RichardD2 — Thu, 09 Aug 2018 12:59:12 GMT

Hi,

Access to some of the API's is limited to holders of current contracts. Can you access https://apiconsole.cisco.com/page ? Under MyApi's you should see a list of what API's you're allowed to access. Let me know if this works for you

Rick

Re: Cannot access product information

kcolberg — Wed, 15 Aug 2018 15:47:22 GMT

Hi,

ProdInfo API is one of the Support APIs (https://developer.cisco.com/site/support-apis/). The Support APIs are included in the Smart Net Total Care (SNTC) service offer for customers and the Partner Support Service (PSS) offer for partners.

There is an offer-specific on-boarding process needed before you will see the Support APIs in the API Console. Details of the process can be found at the top of the APIs' DevNet page.

Regards,
Keith