topic Re: Getting Access to the Support API in Services Discussions

Getting Access to the Support API

SvenBue — Tue, 11 Dec 2018 11:25:43 GMT

Hello,

I'm trying to get access to the Cisco Support API. As I'm working at an PSS Partner, I tried it through the Request E-Mail Form provided on this site.

Cisco TAC was really fast, but not helpful. They linked my account to the provided PSS-Contract ID and there's still no Support API available in the API Console. After asking for this access too, TAC informed me, they can help me with this issue.

Where should I request this access, and if TAC isn’t the right place, please change the Form on the website.

Regards

Sven

Re: Getting Access to the Support API

shreyara — Tue, 11 Dec 2018 11:38:38 GMT

Hi Sven,

They should be able to help you. There are multiple step that has to happen before you can get access to Support APIs. First step is to set you up with PSS by associating a contract. This step is in pending state. Once it becomes active, then they can guide you to assign an API role which should enable you to view and register Support APIs.

Regards,

Re: Getting Access to the Support API

SvenBue — Tue, 11 Dec 2018 12:37:59 GMT

Hi,

in my profile I can see the contract and also got the E-Mail, that I am also Approved. Thought this is the needed information, that I got it linked as needed. Is there any possibility to get an informationen once it becomes active?

So my next steps seems to be waiting for tomorrow if I am finaly active and start up another TAC Case. If they still tend to refuse my request, I will get them the Link to this discussion.

Regards,
Sven