Cisco Support API Case by contract id

rymille2 — Tue, 23 Jul 2019 15:11:09 GMT

Hi,

I'm developing an application that accesses service request cases by contract id and the API allows me to filter data by the date_created_from/date_created_to. So if i use this request today:

https://api.cisco.com/case/v3/cases/contracts/contract_ids/ABC123?date_created_from=2019-01-01T00:00:00Z&date_created_to=2019-02-28T23:59:59Z

I will get the information for the cases created in January and Feb of 2019 as of today. If tomorrow a case that was created on Feb 28, 2019 is updated how do i get the updated case information? Do i need to again retrieve the records via the API for the 1/1/2019 - 2/28/2019 date range? It seems like I should also be able to query the api using the date_updated_from/date_updated_to range.

Thanks,
Ryan

Re: Cisco Support API Case by contract id

omz — Wed, 07 Aug 2019 07:01:16 GMT

I dont think you can query date_updated_from/date_updated_to range looking at the documentation.

https://developer.cisco.com/docs/support-apis/#!case

There is only date_created_from / date_created_to.

Did you come up with date_updated_from/date_updated_to yourself is it documented..?

Probably make a feature request 🙂

topic Cisco Support API Case by contract id in Services Discussions

Cisco Support API Case by contract id

Re: Cisco Support API Case by contract id