topic Re: PSS API Access in Services Discussions

PSS API Access

AndreasTabelli71872 — Mon, 01 Feb 2021 12:05:22 GMT

Hello!

I want to access the Cisco PSS API. PSS API Developer's Guide (cisco.com)

Previously it was possible to create a Case for Accessing the API Request access to the PSS APIs - Cisco Community but this is no longer possible.

I tried to access the PSS API without this step, by following the steps in the Devoloper Guide above.

I get this error message:

User provided an invalid Global Ultimate Party Id or there is no partner associated with given Global Ultimate Party

Complete Error Message (Request is below):

<?xml version='1.0' encoding='UTF-8'?>

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">

<soapenv:Body>

<soapenv:Fault>

<faultcode>soapenv:NO-INV_DATA-105</faultcode>

<faultstring>No partner available for given input parameter(s)</faultstring>

<tns:InventoryServiceException xmlns:tns="http://www.cisco.com/InventoryService">

<tns:InventoryServiceException xmlns:ns2="http://exception.service.csp.ca.cisco.com/xsd" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns2:InventoryServiceException">

<ns2:MessageCause>User provided an invalid Global Ultimate Party Id or there is no partner associated with given Global Ultimate Party</ns2:MessageCause>

<ns2:messageCode>NO-INV_DATA-105</ns2:messageCode>

<ns2:messageDetail>No partner available for given input parameter(s)</ns2:messageDetail>

<ns2:serviceName>Inventory Service</ns2:serviceName>

</tns:InventoryServiceException>

</detail>

</soapenv:Fault>

</soapenv:Body>

</soapenv:Envelope>

Request:

POST /pss/v1.0/InventoryService HTTP/1.1
Host: api.cisco.com
Accept-Encoding: gzip,deflate
Content-Type: text/xml;charset=UTF-8
SOAPAction: getCustomersInventoryIds
Authorization: Bearer correctToken

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:inv="http://www.cisco.com/InventoryService">

<soapenv:Header/>

<soapenv:Body>

<inv:CustomerInventoryRequest>

<inv:customerIds></inv:customerIds>

</inv:CustomerInventoryRequest>

</soapenv:Body>

</soapenv:Envelope>

This Request gets me an correct Token (above):

POST /pss/token HTTP/1.1

Host: api.cisco.com

Content-Type: application/x-www-form-urlencoded

client_id=xxxxxxx&client_secret=xxxxxxx&grant_type=client_credentials

I hope you can help me with the solution!

Thank you!

Re: PSS API Access

bigevilbeard — Mon, 01 Feb 2021 13:04:01 GMT

Not a expert here, but look like you need to open the case here https://mycase.cloudapps.cisco.com/case

To open a new case select > OPEN NEW CASE
then in Products and Services select > OPEN CASE
A new page will open to check Entitlement. (You will need to include an active PSS Contract Here)
On the new page enter >Title: Request access to PSS APIs and the API Console
Enter Description: Provide a Brief description, Company Name and Location, and an active PSS Contract for your company. (Make sure you provide a PSS Contract Number in the description Support can verify)
With the title and description complete, under Technology select > CISCO SUGGESTIONS
Some options should be displayed base on the title. Choose the Option: Smart Services Capabilities > SNTC Service API and PSS Smart API
Then under Problem Area select > Choose a problem
The window below will appear, and Select INSTALLATION, Configuration Assistance, then SELECT
Now complete the rest of the form with your contact information, then at the bottom > SUBMIT
A new case will be created and you will receive an e-mail with your case information.

Re: PSS API Access

AndreasTabelli71872 — Mon, 01 Feb 2021 13:27:45 GMT

Hello, the problem lies in step 3 Entitlement, you get a search mask where you need to find a product to progress further. Therefore I did not manage to include an active PSS Contract.

I believe the Cisco Support Case Manager has changed and this way is no longer possible.

Re: PSS API Access

ToolsAutomationTelenor28279 — Fri, 09 Apr 2021 12:58:28 GMT

Have tried the same procedure with no luck. Need help to access PSS API?

Any other way to apply for access?

Arnt Mortensen

Re: PSS API Access

LeeArmitage — Tue, 14 Jun 2022 14:07:22 GMT

reviving this thread, I have the same issue and raised a TAC against an active contract to simply be told:

email this group:

supportapis-help@cisco.com

I am about to do so but not holding out much hope, figured it was worth posting in case a web search brings anyone else here.