Cisco Support APIs - Case API returns error "INVALID_USERID"

Shail — Fri, 15 Oct 2021 17:18:39 GMT

We recently (early sept 2021) requested access to Cisco Support APIs for onboarding an application.

As part of this request, we have been granted access to below Cisco support APIs:

Automated Software distribution
Bug API service
Case API service
EoX service
Product Information API
Serial Number to Information API service
Service Order Return (RMA) API service
Software Suggestion API service

On registering our application and using the credentials generated all the APIs work just fine except Case API.

API/Operation: CASE API: GET https://developer.cisco.com/docs/support-apis/#!case/get-case-details

URL: https://api.cisco.com/case/v3 /cases/details/case_id/691537394

We receive the following error for any Case Id that we try to fetch details for

Response:

{

"ErrorResponse": {

"APIError": [

{

"ErrorCode": "INVALID_USERID",

"ErrorDescription": "User ID Not Entitled.",

"SuggestedAction": "Please check entitlement for provided CCO ID"

}

]

}

Could someone help what is the missing entitlement or permission why we are not able to get valid case details and how to resolve this issue? Appreciate any help...

Re: Cisco Support APIs - Case API returns error "INVALID_USERID&q

nmudiam — Fri, 15 Oct 2021 18:02:48 GMT

HI, Please share the Client ID used to make this API call so that we can check further and get back to you. Thank you!

Re: Cisco Support APIs - Case API returns error "INVALID_USERID&q

Shail — Fri, 15 Oct 2021 19:04:46 GMT

We use the client_id: p6yr929yefh4wyagqkzababc

Thanks for your response.

topic Cisco Support APIs - Case API returns error "INVALID_USERID" in Services Discussions

Cisco Support APIs - Case API returns error "INVALID_USERID"

Re: Cisco Support APIs - Case API returns error "INVALID_USERID&q

Re: Cisco Support APIs - Case API returns error "INVALID_USERID&q