Automated Software Distribution API problem - PIDs not found

radrabik — Tue, 06 Sep 2022 10:05:14 GMT

There seems to be a problem while using the “Software Release by PID and Release” (https://developer.cisco.com/docs/support-apis/#!automated-software-distribution/software-release-by-pid-and-image), I am not able to get proper result by providing PID for the products in the table:

Product	PID on Smart licensing portal	PID from Device CLI
Unified Communication Manager	UCM	admin:show license UDI UDI: PID:UCM,
Cisco Unity Connection	Cisco Unity Connection	admin:show license UDI UDI: PID:Cisco Unity Connection,
Emergency Responder (12.0)	CER
Unified Contact Center Express 12.5	UCCX

For Unified Communication Manager, I was able to find some working PID where I have no idea why this should be working:

{

"pid": "CUWL-STD-K9",

"imageNames": ["UCSInstall_UCOS_12.5.1.16900-48.sha512.iso"]

}

My expectation is that this should be working:

{

"pid": "UCM",

"imageNames": ["UCSInstall_UCOS_12.5.1.16900-48.sha512.iso"]

}

{

"pid": "Cisco Unity Connection",

"imageNames": ["UCSInstall_CUC_14.0.1.12900-69.sha512.iso"]

}

{

"pid": "CER",

"imageNames": ["UCSInstall_CER_12.5.1.25900-14.sha512.iso"]

}

But instead, they give an error:

{

"error": {

"code": "NO_DATA_FOUND_FOR_THE_PID",

"message": ""

}

Thank you for your help.

Re: Automated Software Distribution API problem - PIDs not found

Alexander Stevenson — Fri, 09 Sep 2022 19:16:20 GMT

Your best next step is to send an email to supportapis-help@cisco.com for help with Support APIs.