topic Re: Trouble Retrieving MX Device Performance Score in Network Platform API

Trouble Retrieving MX Device Performance Score

DrunkBiscuit — Tue, 18 Feb 2025 11:34:09 GMT

Hello Meraki,

I am currently facing an issue with retrieving device performance scores for certain MX appliances. The API I am using is this:
https://developer.cisco.com/meraki/api-v1/get-device-appliance-performance/

One of our appliances has the model MX250, which I assume was a standard appliance model. However, when querying the performance score for this device, I encountered the error:

{"errors":["Feature not supported"]}

This error could not be replicated when querying the performance scores of other MX250 devices. I am not familiar with appliances and suspect there could be a setting within the problematic appliance that prevented the uploading of its performance score to Meraki.

Appreciate any input with regards to the matter, thank you!

Re: Trouble Retrieving MX Device Performance Score

ConnorL1 — Tue, 18 Feb 2025 13:04:05 GMT

As per the DevNet site, only a primary MX device is supported if you have a network in HA. What version of firmware is your MX running?

Mind dropping me a DM with the serial number of the MX and I can take peek on my side?

Re: Trouble Retrieving MX Device Performance Score

DrunkBiscuit — Wed, 19 Feb 2025 02:20:54 GMT

For some reason, I was unable to send a message to you, kept facing the "invalid html" error but nothing was highlighted 😕

Is there another way I could reach you?

Re: Trouble Retrieving MX Device Performance Score

ConnorL1 — Wed, 19 Feb 2025 13:45:31 GMT

I've DM'd you 🙂