topic Re: API Gateway timeout in Network Platform API

API Gateway timeout

guitbbb — Thu, 21 Aug 2025 15:23:02 GMT

Is anyone aware of any issues with the Meraki API?

I'm trying to run the following GET request and am receiving an error:

GET /organizations/{organizationId}/inventory/devices

I'm getting a 504 Gateway Time-out error.

All the other GET requests are working fine.

Re: API Gateway timeout

ConnorL1 — Thu, 21 Aug 2025 15:38:12 GMT

Hmm working here for me, however I've only got a small org.

How many devices do you have in your inventory?

Re: API Gateway timeout

guitbbb — Thu, 21 Aug 2025 15:42:16 GMT

Around 3,000 but this request usually takes 1~2 seconds.

Re: API Gateway timeout

ConnorL1 — Thu, 21 Aug 2025 16:27:16 GMT

Might be worth opening a Support case if you're hitting this frequently - we can then raise this with Engineering.

Re: API Gateway timeout

obrigg — Thu, 21 Aug 2025 20:11:11 GMT

Thanks for reporting. Can you check if you're still getting an error?

Re: API Gateway timeout

jacob.martinez — Wed, 24 Sep 2025 16:15:15 GMT

Been getting this all morning

Failed to rename xxxx-xxxx-xxxx: <html>
<head><title>504 Gateway Time-out</title></head>
<body>
<center><h1>504 Gateway Time-out</h1></center>
<hr><center>nginx</center>
</body>
</html>

Re: API Gateway timeout

obrigg — Wed, 24 Sep 2025 16:20:25 GMT

Sounds like a good reason to open a support case.
What is the API call you're trying to make?

Re: API Gateway timeout

jacob.martinez — Wed, 24 Sep 2025 16:22:26 GMT

Did open a case, I am renaming all the cameras across an org