topic dashboard.devices.updateDevice -> error 404 in Network Platform API

dashboard.devices.updateDevice -> error 404

m.eilenstein — Fri, 23 Dec 2022 15:27:56 GMT

Hi Meraki-Community,

I am working on a script where I want to update settings for some devices. However, I am stuck with the updateDevice function, because it is giving me a 404 error.
One could think, the given serial of the device is just wrong, but for the same serial I get a response with the getOrganizationInventoryDevice function.
Did someone stumble upon this already? Some ideas how I could fix this?

Here are some code snippets for explanation, what is working and what not:

response = dashboard.organizations.getOrganizationInventoryDevice(ORG_ID,dev["serial"])

print(response)

this is returning me a dictionary with MAC-Address, serial, name, model and further information

response = dashboard.devices.getDevice(dev["serial"])

this is throwing a 404 error meraki.exceptions.APIError: devices, getDevice - 404 Not Found, please wait a minute if the key or org was just newly created.

the same as with

response = dashboard.devices.updateDevice( dev["serial"], name=dev["name"], tags="test")

I am running the functions in the same loop, so dev["serial"] is always the same value, but even if I try it with a hard coded serial I get the same result.

thank you for any hint,

Mira

PS: I claimed that device to inventory on 15 of december, so waiting a couple of minutes does not seem to be the solution

Re: dashboard.devices.updateDevice -> error 404

Philip D'Ath — Sat, 24 Dec 2022 00:25:13 GMT

That looks correct to me. I would try opening a support case for this. Smells like it could be a bug.

Re: dashboard.devices.updateDevice -> error 404

m.eilenstein — Sun, 25 Dec 2022 20:00:20 GMT

Thank you @Philip D'Ath, I will try to open a support case for this.

I tried now the same with the requests modul and with postman and with a curl request and with different serials with the same result: error 404. I am wondering, if I am the only one trying to change settings of a device via Dashboard API or if there is another way...

Re: dashboard.devices.updateDevice -> error 404

xiaoyhu — Mon, 26 Dec 2022 01:20:55 GMT

@m.eilenstein Can you confirm that the device has been added to a network already? If yes, you should find the network ID in the result of getOrganizationInventoryDevice.

It's expected the dashboard.devices.getDevice endpoint to return 404 error if the device just sits in the inventory but not in a network.

Re: dashboard.devices.updateDevice -> error 404

m.eilenstein — Mon, 26 Dec 2022 09:03:54 GMT

Good morning@@xiaoyhu ,

Thank you for your reply, I can confirm, that the devices I used for my tests are only in the inventory, but not yet in a network.

I will immediately try to put them into a network and rerun my script.

Re: dashboard.devices.updateDevice -> error 404

m.eilenstein — Tue, 27 Dec 2022 09:25:32 GMT

I claimed the device to a network and the updateDevice function worked!

Thank you @xiaoyhu